Manage customer orders from preparation through follow-up at Protech Group, using detailed communication and organized account tracking. The work spans every sales stage.
As a Customer Service Representative, you will help create a clean order process and maintain customer satisfaction. Responsibilities include collecting information, answering pricing and production inquiries, tracking orders, and recording interactions. You will also support product development questions and account follow-up.
Key Responsibilities:

Prepare orders using assessed customer information
Respond to pricing, production, and tracking inquiries
Follow up proactively to maintain customer satisfaction
Maintain interaction records and organized customer files
Develop long-term relationships with customers
Requirements:

Five or more years in customer service
English and French fluency, spoken and written
Office 365 knowledge, particularly Word and Excel
Strong organization across multiple responsibilities
Dedication to customer satisfaction and end results
Use order coordination, account follow-up, and detailed customer communication to support Protech Group customers throughout sales.

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Order Management Customer Service Specialist