Job opportunity
Media Operations Support Lead Engineer
Nagarro
Support broadcast scheduling operations remotely in Canada with mandatory WHATSOn or IBMS experience. Lead analysts through structured service desk and ticket resolution workflows.
This Support Lead role sits within Media Operations at Nagarro and requires at least 10 years of experience. You will lead Application Support Analysts while working with Windows, relational databases, SQL, and Oracle PL*SQL. Service desk experience, ticket management software, process documentation, and strong analytical communication skills are central to the work. Experience in the media industry and enterprise reporting environments is valued.
Key Responsibilities:
Lead Application Support Analysts across support activities
Manage service desk and IT ticket resolution workflows
Use ServiceNow, Jira, or comparable ticket tools
Create process documentation with PowerPoint and Visio
Apply detailed analytical and organizational judgment
Requirements:
Minimum 10 years of professional experience
Mandatory WHATSOn, IBMS, or distribution software experience
Knowledge of MediaGenix scheduling platforms
Strong written, verbal, facilitation, and organizational skills
Ability to learn new skills and concepts quickly
Use broadcast scheduling knowledge and support leadership to strengthen Media Operations service delivery from Canada.
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Apply on source site This Support Lead role sits within Media Operations at Nagarro and requires at least 10 years of experience. You will lead Application Support Analysts while working with Windows, relational databases, SQL, and Oracle PL*SQL. Service desk experience, ticket management software, process documentation, and strong analytical communication skills are central to the work. Experience in the media industry and enterprise reporting environments is valued.
Key Responsibilities:
Lead Application Support Analysts across support activities
Manage service desk and IT ticket resolution workflows
Use ServiceNow, Jira, or comparable ticket tools
Create process documentation with PowerPoint and Visio
Apply detailed analytical and organizational judgment
Requirements:
Minimum 10 years of professional experience
Mandatory WHATSOn, IBMS, or distribution software experience
Knowledge of MediaGenix scheduling platforms
Strong written, verbal, facilitation, and organizational skills
Ability to learn new skills and concepts quickly
Use broadcast scheduling knowledge and support leadership to strengthen Media Operations service delivery from Canada.
#J-18808-Ljbffr