Job opportunity
Senior Backend Engineer - AI Agents & Real-Time CCaaS
Fdetimes
Cresta is seeking a backend engineer in Canada to design and build production-grade infrastructure for AI Agents operating inside enterprise CCaaS environments. You will work on real-time, distributed systems that manage conversation state, context propagation, and secure API integrations across voice and chat channels.
You will collaborate with ML research teams to operationalize AI capabilities, ensure reliable handoffs to human agents, and maintain high availability in mission-critical
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Apply on source site You will collaborate with ML research teams to operationalize AI capabilities, ensure reliable handoffs to human agents, and maintain high availability in mission-critical
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