Job opportunity
Voice AI Hotel Account Manager
Sadie
Manage hotel accounts for Sadie, the 24/7 voice AI agent, with ownership of onboarding, reservations, integrations, and customer outcomes.
Based around Sadie’s hospitality technology, this Customer Success Manager role owns each hotel relationship from contract signature onward. You will watch call handling, booking activity, and staff usage, then act before problems grow. You will work across teams, strengthen customer success processes, and make evidence-based recommendations for product and account development.
Key Responsibilities:
Decide when hotels are ready for reliable go-live
Raise integration and customer problems early
Track calls, bookings, staff adoption, and account health
Bring recurring hotel feedback to Product and Engineering
Improve onboarding, handoffs, retention, and satisfaction programmes
Requirements:
At least two years in customer success, account management, or hospitality technology
Knowledge of hotel operations from front desk or management experience
Ability to organize several implementations and accounts
Independent decision-making across competing priorities
Experience using AI tools and checking their output
Own Sadie’s hotel accounts by combining voice AI understanding, operational judgment, proactive communication, and disciplined customer success.
#J-18808-Ljbffr
Apply on source site Based around Sadie’s hospitality technology, this Customer Success Manager role owns each hotel relationship from contract signature onward. You will watch call handling, booking activity, and staff usage, then act before problems grow. You will work across teams, strengthen customer success processes, and make evidence-based recommendations for product and account development.
Key Responsibilities:
Decide when hotels are ready for reliable go-live
Raise integration and customer problems early
Track calls, bookings, staff adoption, and account health
Bring recurring hotel feedback to Product and Engineering
Improve onboarding, handoffs, retention, and satisfaction programmes
Requirements:
At least two years in customer success, account management, or hospitality technology
Knowledge of hotel operations from front desk or management experience
Ability to organize several implementations and accounts
Independent decision-making across competing priorities
Experience using AI tools and checking their output
Own Sadie’s hotel accounts by combining voice AI understanding, operational judgment, proactive communication, and disciplined customer success.
#J-18808-Ljbffr