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Job opportunity

Director of Hospitality Operations

Trent University

Renfrew County and Lanark Highlands Township (Deep River), Ontario 128.000 - 171.000
Lead integrated hospitality operations at Trent University, overseeing dining, retail, catering, beverage, and licensed services across campuses and properties. A hybrid schedule includes three days on campus and two remote.
As Director, you will provide strategic leadership and operational oversight for contracted and self-operated services. You will shape service models, financial strategies, contract management, procurement, food safety, risk management, and stakeholder engagement. The role supports student experience, affordability, inclusivity, sustainability, and financial performance.
Key Responsibilities:

Establish multi-year hospitality priorities, service models, and financial strategies
Oversee contracted and self-operated dining, retail, and catering
Manage major contracts, franchises, partnerships, and procurement processes
Lead service transformations, including residential dining model implementation
Align infrastructure planning, stewardship, and guest experience across divisions
Requirements:

Master’s degree or equivalent education and significant relevant experience
Eight years of progressively responsible hospitality leadership experience
Experience managing complex budgets, forecasts, revenues, and contribution targets
Knowledge of food safety, licensing, accessibility, and regulatory requirements
Smart Serve certification and Ontario G Class driver’s license
Bring strategic leadership, financial stewardship, contract expertise, and hospitality knowledge to Trent University’s Peterborough-based services.

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