Shape National Bank’s digital journey strategy through client experience expertise and agile delivery across web and mobile channels. Drive sustainable results over time.
As Senior Digital Journey Owner, you own the vision and results of an end-to-end client journey. You use journey mapping, data, product management, and agile practices to improve satisfaction, efficiency, and business results. Your work connects digital experiences with branches and contact centres.
Key Responsibilities:

Own journey vision across web, mobile, branches, and contact centres
Map pain points and drop-off areas using client and journey data
Define target experiences, release scopes, and Minimum Viable Products
Govern competing initiatives while maintaining end-to-end consistency
Align multidisciplinary teams around roadmap priorities and release objectives
Requirements:

Relevant academic background and minimum 15 years of related experience
Experience owning long-term journey, service, or digital product results
Strong knowledge of agile product management and product backlogs
Knowledge of digital onboarding, applications, payments, and services
French and English language proficiency for collaboration outside Quebec
Lead National Bank’s digital journey vision with strategic thinking, client experience expertise, data, and agile product management.

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Senior Digital Journey Strategy Lead