Job opportunity
Director Intake Investigations Vancouver
Health Quality BC
Lead intake and investigations at BCCNM in Vancouver, applying risk management and culturally safe regulatory practices. Hybrid work is available.
The Director, Intake & Investigations provides strategic leadership for complaints involving nurses and midwives. Reporting to the Executive Director, Professional Conduct Review, this position oversees intake, assessment, early resolution, and investigations. The role advances fair, timely, trauma-informed, distinctions-based processes while protecting the public.
Key Responsibilities:
Develop operational plans, priorities, service standards, and accountability frameworks
Oversee risk-based assessment, prioritization, resolution, and investigation systems
Direct complex, sensitive, systemic, and precedent-setting regulatory matters
Lead policy, process, service model, and quality improvements
Embed Indigenous cultural safety and anti-racism throughout operations
Requirements:
Master’s degree, law degree, mediation training, or equivalent experience
Seven to ten years in regulatory, investigative, or risk programs
Direct management experience in unionized and non-unionized environments
Conflict management, mediation, communication, and relationship-building skills
Knowledge of healthcare legislation and Indigenous-specific anti-racism
Bring senior leadership, investigative judgment, and regulatory expertise to BCCNM’s public protection mandate in Vancouver.
#J-18808-Ljbffr
Apply on source site The Director, Intake & Investigations provides strategic leadership for complaints involving nurses and midwives. Reporting to the Executive Director, Professional Conduct Review, this position oversees intake, assessment, early resolution, and investigations. The role advances fair, timely, trauma-informed, distinctions-based processes while protecting the public.
Key Responsibilities:
Develop operational plans, priorities, service standards, and accountability frameworks
Oversee risk-based assessment, prioritization, resolution, and investigation systems
Direct complex, sensitive, systemic, and precedent-setting regulatory matters
Lead policy, process, service model, and quality improvements
Embed Indigenous cultural safety and anti-racism throughout operations
Requirements:
Master’s degree, law degree, mediation training, or equivalent experience
Seven to ten years in regulatory, investigative, or risk programs
Direct management experience in unionized and non-unionized environments
Conflict management, mediation, communication, and relationship-building skills
Knowledge of healthcare legislation and Indigenous-specific anti-racism
Bring senior leadership, investigative judgment, and regulatory expertise to BCCNM’s public protection mandate in Vancouver.
#J-18808-Ljbffr