Job opportunity
Technical Support Leader Cisco UCS
Cisco Systems, Inc
Cisco seeks a Technical Support Leader in Kanata, Canada, specializing in Cisco UCS, HyperFlex, and critical infrastructure network troubleshooting.
Within Cisco Canada Customer Experience, this leader provides personalized technical support to Canadian Critical National Infrastructure customers. The work includes escalation leadership, customer collaboration, and coordination with Cisco global TAC, product engineering, professional services, service sales, and account teams.
Key Responsibilities:
Provide second and third tier device and network support
Lead resolution of network issues during outages
Develop shared labs simulating customer network environments
Troubleshoot customer issues and identify effective resolutions
Develop automation assets and AI tools for service delivery
Requirements:
Live in Kanata or be willing to relocate
Canadian citizenship or permanent residency
Ability to obtain Canadian Government Security Clearance
Bachelor's degree and five years relevant industry experience
Three years debugging Cisco UCS and HyperFlex environments
Use Cisco UCS expertise, outage leadership, and customer support skills to strengthen Canadian critical infrastructure network services.
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Apply on source site Within Cisco Canada Customer Experience, this leader provides personalized technical support to Canadian Critical National Infrastructure customers. The work includes escalation leadership, customer collaboration, and coordination with Cisco global TAC, product engineering, professional services, service sales, and account teams.
Key Responsibilities:
Provide second and third tier device and network support
Lead resolution of network issues during outages
Develop shared labs simulating customer network environments
Troubleshoot customer issues and identify effective resolutions
Develop automation assets and AI tools for service delivery
Requirements:
Live in Kanata or be willing to relocate
Canadian citizenship or permanent residency
Ability to obtain Canadian Government Security Clearance
Bachelor's degree and five years relevant industry experience
Three years debugging Cisco UCS and HyperFlex environments
Use Cisco UCS expertise, outage leadership, and customer support skills to strengthen Canadian critical infrastructure network services.
#J-18808-Ljbffr