Job opportunity
eCommerce Order Operations Analyst
Aquent
Manage eCommerce order issues and vendor inquiries with Aquent’s Canadian retail partner, supporting smooth online transactions and customer satisfaction. This one-year contract suits detail-oriented problem-solvers.
The eCommerce Operations Analyst supports high-volume order workflows across recognized Canadian retail brands. You will investigate discrepancies, delayed shipments, cancellations, and inventory challenges. The work combines vendor coordination, internal collaboration, operational reporting, and accurate case documentation.
Key Responsibilities:
Manage operational inbox requests from vendors, stores, and customer service
Investigate order discrepancies, shipment delays, cancellations, and inventory challenges
Coordinate information gathering with vendors and internal stakeholders
Review reports, dashboards, and tracking systems for exceptions
Maintain detailed case notes and organized tracking records
Requirements:
One to three years in eCommerce, order management, fulfillment, or support
Ability to manage multiple requests, cases, orders, and deadlines
Exceptional written communication with internal and external partners
Practical problem-solving skills for complex operational issues
Proficiency with Excel, spreadsheets, reports, or tracking systems
Apply your order investigation, vendor coordination, reporting, and documentation skills to strengthen eCommerce operations across recognized Canadian retail brands.
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Apply on source site The eCommerce Operations Analyst supports high-volume order workflows across recognized Canadian retail brands. You will investigate discrepancies, delayed shipments, cancellations, and inventory challenges. The work combines vendor coordination, internal collaboration, operational reporting, and accurate case documentation.
Key Responsibilities:
Manage operational inbox requests from vendors, stores, and customer service
Investigate order discrepancies, shipment delays, cancellations, and inventory challenges
Coordinate information gathering with vendors and internal stakeholders
Review reports, dashboards, and tracking systems for exceptions
Maintain detailed case notes and organized tracking records
Requirements:
One to three years in eCommerce, order management, fulfillment, or support
Ability to manage multiple requests, cases, orders, and deadlines
Exceptional written communication with internal and external partners
Practical problem-solving skills for complex operational issues
Proficiency with Excel, spreadsheets, reports, or tracking systems
Apply your order investigation, vendor coordination, reporting, and documentation skills to strengthen eCommerce operations across recognized Canadian retail brands.
#J-18808-Ljbffr