Support patients in Mississauga with hormone treatment questions, empathetic problem-solving, and accurate communication as a Member Experience Associate.
Science & Humans seeks a Member Experience Associate to serve as the frontline voice for patients. You will answer inquiries, resolve concerns, and collaborate with healthcare professionals. The role requires customer service, phone etiquette, communication, and attention to detail.
Key Responsibilities:

Support patients with questions about hormone treatments
Respond empathetically to inquiries, concerns, and requests
Own patient issues through positive outcomes
Collaborate with healthcare professionals on accurate information
Maintain records and document patient feedback
Requirements:

Customer service and phone etiquette skills
Customer support or patient experience background
Healthcare or pharmacy experience is a plus
Excellent verbal and written communication skills
Bachelor’s degree or equivalent work experience
Bring empathy, accurate communication, and patient support skills to Science & Humans in Mississauga, Ontario.

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Patient Support Associate Mississauga