Job opportunity
TD Banking Customer Experience Associate
TD Bank Group
Deliver accurate banking transactions and thoughtful advice as a Customer Experience Associate with TD Canada Trust in Montréal, Quebec. This role offers 18.75 hours weekly.
As a Customer Experience Associate, you will support TD Canada Trust customers through deposits, withdrawals, bill payments, and banking guidance. You will determine customer needs, recommend suitable solutions, resolve concerns, and promote banking products. The position requires careful handling of confidential matters, accurate business processes, and clear communication. You will also contribute to team effectiveness and operational excellence.
Key Responsibilities:
Process deposits, withdrawals, and bill payments accurately
Determine customer needs and recommend suitable banking solutions
Resolve concerns and escalate non-standard activities
Promote banking solutions and complete processes promptly
Recommend operational improvements supporting quality customer experiences
Requirements:
High School diploma and/or one-plus years relevant experience
Undergraduate degree or equivalent is an asset
Knowledge of Word, Excel, Outlook, and internet
Strong organization, planning, administration, and time management skills
Calm, courteous, accurate, and detail-oriented communication
Bring transaction accuracy, customer guidance, and banking solution knowledge to TD Canada Trust customers in Montréal.
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Apply on source site As a Customer Experience Associate, you will support TD Canada Trust customers through deposits, withdrawals, bill payments, and banking guidance. You will determine customer needs, recommend suitable solutions, resolve concerns, and promote banking products. The position requires careful handling of confidential matters, accurate business processes, and clear communication. You will also contribute to team effectiveness and operational excellence.
Key Responsibilities:
Process deposits, withdrawals, and bill payments accurately
Determine customer needs and recommend suitable banking solutions
Resolve concerns and escalate non-standard activities
Promote banking solutions and complete processes promptly
Recommend operational improvements supporting quality customer experiences
Requirements:
High School diploma and/or one-plus years relevant experience
Undergraduate degree or equivalent is an asset
Knowledge of Word, Excel, Outlook, and internet
Strong organization, planning, administration, and time management skills
Calm, courteous, accurate, and detail-oriented communication
Bring transaction accuracy, customer guidance, and banking solution knowledge to TD Canada Trust customers in Montréal.
#J-18808-Ljbffr