Customer-facing data services work at Global Relay requires CRM expertise, troubleshooting skills, and precise communication with regulated-industry clients.
As a Data Services Specialist, you will lead and support customer projects, requests, and daily data management activities. You will handle inquiries, troubleshoot service issues, present policy-based solutions, and maintain accurate records. The position also involves reporting, documentation, and communication with technical and non-technical individuals.
Key Responsibilities:

Handle client calls, inquiries, needs, and service troubleshooting
Complete CRM data entry, reporting, and records maintenance
Track and process customer requests accurately
Organize, analyze, and validate reports and manifests
Research technical information and document findings
Requirements:

Post-secondary diploma, certificate, or relevant work experience
Technical troubleshooting skills and computer proficiency
Microsoft Office proficiency, including Word, Excel, and Access
Fluent English with excellent communication and interpersonal skills
Strong organization, prioritization, judgment, and attention to detail
Support Global Relay clients through accurate data management, responsive service, technical troubleshooting, and dependable request processing.

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Data Services Customer Support Specialist