Coordinate travel operations with strong organization and computer skills at CAA Travel, supporting Associates across multiple service functions. Flexibility for evening and weekend shifts is required.
As a Team Advisor, you will support Travel, Travel Admin, and Corporate Associates with technical, customer, supplier, and administrative assistance. Your work will include schedule coordination, file auditing, queue monitoring, onboarding, coaching, accounting issue resolution, and escalations. The position supports compliance, performance, and process improvement across travel operations.
Key Responsibilities:

Support Travel, Travel Admin, and Corporate Associates
Coordinate schedules, vacations, and team time off
Audit Associate files and calls for compliance
Monitor queues and report call trends
Support onboarding, coaching, and escalations
Requirements:

Minimum two years of travel industry experience
Previous call centre experience preferred
Strong time management and organization skills
Strong computer skills, including ClientLinq and TST
Flexibility for evening and weekend shifts
Apply your travel industry, call centre, and coordination skills while supporting CAA Travel Associates and operational performance.

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Travel Team Advisor Call Centre