Job opportunity
Service Coordinator Customer Dispatch
Convergint
Coordinate customer service calls in Halifax with Convergint, using dispatching, scheduling, and professional communication to keep service moving efficiently.
As a Service Coordinator, you will manage customer calls, technicians, subcontractors, and work orders for designated locations. The position combines customer service, administrative coordination, invoicing, and database maintenance. You will support service supervisors, project managers, and technicians while helping Convergint remain customers’ first choice for service.
Key Responsibilities:
Handle incoming calls, dispatching, scheduling, tracking, and general enquiries
Create, dispatch, maintain, and complete service work orders
Coordinate technicians, subcontractors, customers, and monthly maintenance accounts
Complete service invoicing, follow ups, credits, and problem resolution
Maintain customer databases, reports, timesheets, and service documentation
Requirements:
Diploma or certificate in Business Administration, or related office experience
Minimum one year call center, dispatch, customer service, or administrative experience
Microsoft Outlook, Excel, and Word proficiency
Basic knowledge of accounts receivable, accounts payable, purchase orders, and work orders
Strong organization, communication, flexibility, and attention to detail
Bring customer service, dispatch coordination, invoicing, and detailed administration to Convergint’s Halifax service operations.
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Apply on source site As a Service Coordinator, you will manage customer calls, technicians, subcontractors, and work orders for designated locations. The position combines customer service, administrative coordination, invoicing, and database maintenance. You will support service supervisors, project managers, and technicians while helping Convergint remain customers’ first choice for service.
Key Responsibilities:
Handle incoming calls, dispatching, scheduling, tracking, and general enquiries
Create, dispatch, maintain, and complete service work orders
Coordinate technicians, subcontractors, customers, and monthly maintenance accounts
Complete service invoicing, follow ups, credits, and problem resolution
Maintain customer databases, reports, timesheets, and service documentation
Requirements:
Diploma or certificate in Business Administration, or related office experience
Minimum one year call center, dispatch, customer service, or administrative experience
Microsoft Outlook, Excel, and Word proficiency
Basic knowledge of accounts receivable, accounts payable, purchase orders, and work orders
Strong organization, communication, flexibility, and attention to detail
Bring customer service, dispatch coordination, invoicing, and detailed administration to Convergint’s Halifax service operations.
#J-18808-Ljbffr