Job opportunity
Bilingual Customer Service Representative
KIT Recruitment
KIT Recruitment is seeking a Bilingual Customer Service Representative (English/French) to join our client's team in a hybrid role!
The successful candidate will manage customer orders, resolve inquiries, process claims and returns, and collaborate with internal teams to ensure exceptional customer service.
We're looking for a detail-oriented, organized professional with strong problem-solving skills who thrives in a fast-paced, environment.
Shift:
Monday to Friday, 8:30 AM – 5:00 PM - Tues-Thurs in office, Monday and Friday Remote.
Salary:
$57,000 – $58,500 annually
Employment Type:
Full-Time
RRSP:
3% employer after 1 year + up to 5% match
Vacation:
2 weeks of vacation with the option to buy a 3rd week
Benefits
from day 1
Process and manage customer orders through EDI, Esker, email, and customer portals, ensuring accuracy and timely fulfillment.
Respond to customer inquiries regarding orders, pricing, products, deliveries, and account concerns.
Investigate and resolve claims, returns, shortages, deductions, and pricing discrepancies.
Collaborate with internal departments to resolve issues and process credits, debits, and returns.
Utilize SAP, EDI, and other business systems to manage transactions, maintain accurate records, and resolve errors.
Support inventory adjustments, product launches, and daily operational activities.
Identify opportunities to improve processes, efficiency, and customer satisfaction.
Build strong customer relationships while managing multiple priorities in a fast-paced environment.
Bilingual Customer Service Representative - Qualifications:
Minimum 2–3 years of experience
in customer service, order management, account support, supply chain, or business operations.
Fluency in English and French (written and verbal) is required.
Experience with
SAP or a similar ERP system
is required.
College diploma, degree, or equivalent business experience.
Ability to work effectively and independently in a
remote environment .
Strong organizational skills, attention to detail, and problem-solving abilities.
Excellent communication and interpersonal skills.
Ability to manage competing priorities in a fast-paced environment.
Proficiency in Microsoft Office, including Outlook, Excel, Word, and Teams.
Experience with EDI, Esker, CRM platforms, or other customer service technologies is an asset.
Ability to collaborate effectively with cross-functional teams.
#J-18808-Ljbffr
Apply on source site The successful candidate will manage customer orders, resolve inquiries, process claims and returns, and collaborate with internal teams to ensure exceptional customer service.
We're looking for a detail-oriented, organized professional with strong problem-solving skills who thrives in a fast-paced, environment.
Shift:
Monday to Friday, 8:30 AM – 5:00 PM - Tues-Thurs in office, Monday and Friday Remote.
Salary:
$57,000 – $58,500 annually
Employment Type:
Full-Time
RRSP:
3% employer after 1 year + up to 5% match
Vacation:
2 weeks of vacation with the option to buy a 3rd week
Benefits
from day 1
Process and manage customer orders through EDI, Esker, email, and customer portals, ensuring accuracy and timely fulfillment.
Respond to customer inquiries regarding orders, pricing, products, deliveries, and account concerns.
Investigate and resolve claims, returns, shortages, deductions, and pricing discrepancies.
Collaborate with internal departments to resolve issues and process credits, debits, and returns.
Utilize SAP, EDI, and other business systems to manage transactions, maintain accurate records, and resolve errors.
Support inventory adjustments, product launches, and daily operational activities.
Identify opportunities to improve processes, efficiency, and customer satisfaction.
Build strong customer relationships while managing multiple priorities in a fast-paced environment.
Bilingual Customer Service Representative - Qualifications:
Minimum 2–3 years of experience
in customer service, order management, account support, supply chain, or business operations.
Fluency in English and French (written and verbal) is required.
Experience with
SAP or a similar ERP system
is required.
College diploma, degree, or equivalent business experience.
Ability to work effectively and independently in a
remote environment .
Strong organizational skills, attention to detail, and problem-solving abilities.
Excellent communication and interpersonal skills.
Ability to manage competing priorities in a fast-paced environment.
Proficiency in Microsoft Office, including Outlook, Excel, Word, and Teams.
Experience with EDI, Esker, CRM platforms, or other customer service technologies is an asset.
Ability to collaborate effectively with cross-functional teams.
#J-18808-Ljbffr