Support travelers in Toronto by resolving booking issues and coordinating service recovery. Clear written communication is central to assisting customers throughout travel.
This full-time Travel Customer Support Specialist supports customers before, during, and after travel. The position sits within the Travel & Tourism department and handles booking issues, customer support, and service recovery coordination. It reports to the relevant department manager.
Key Responsibilities:

Assist customers before, during, and after travel
Resolve customer booking issues throughout the travel experience
Coordinate service recovery when travel problems arise
Requirements:

Customer support experience
Clear written communication skills
Eligibility assessed against specific position requirements
Work authorization assessed against specific position requirements
Apply customer support experience and clear written communication to travel assistance, booking resolution, and service recovery in Toronto.

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