Customer service assistant

OVERVIEW

LANGUAGES

English
EDUCATION

Secondary (high) school graduation certificate
or equivalent experience
EXPERIENCE

3 years to less than 5 years
ON SITE

Work must be completed at the physical location. There is no option to work remotely.
WORK SETTING

Business
RESPONSIBILITIES

TASKS

Answer written and oral inquiries
Answer inquiries and provide information to customers
Perform general office duties
Answer clients' inquiries and provide information
EXPERIENCE AND SPECIALIZATION

COMPUTER AND TECHNOLOGY KNOWLEDGE

Microsoft Publisher
Database software
MS Excel
MS Windows
MS Word
Social Media
Spreadsheet
Google Drive
Shopify
Zoho CRM
Electronic mail
TYPE OF EXPERIENCE

Call centre
ADDITIONAL INFORMATION

WORK CONDITIONS AND PHYSICAL CAPABILITIES

Attention to detail
Fast-paced environment
Tight deadlines
Work under pressure
PERSONAL SUITABILITY

Punctuality
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Organized
Reliability
Team player
Initiative
Judgement
Ability to multitask
Dependability
Honesty
Quick learner

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