Job opportunity
Customer Service Account Manager
McDougall Energy Inc.
Customer service expertise meets account support at McDougall Energy’s Sault Ste Marie Head Office. Handle inquiries accurately across multiple customer channels.
As Account Manager, Customer Excellence, you will support residential, commercial, retail, reseller, and internal scenarios. You will answer, triage, resolve, document, and escalate routine inquiries using approved playbooks. The work requires clear communication, careful listening, Dialpad, CRM, and related tools. You will also coordinate with cross-functional departments when issues need another owner.
Key Responsibilities:
Serve as first contact for high-volume inbound customer inquiries
Resolve routine questions at first contact when authorized
Document interactions, call types, outcomes, and follow-up commitments
Route inquiries requiring another functional owner
Follow scripts, escalation rules, and documentation standards
Requirements:
One to three years of direct customer service experience
High school completion required
Listen carefully, de-escalate concerns, and communicate clearly
Use Microsoft Office, CRM software, shared inboxes, and ERP systems
Accurately manage multiple inquiries and follow work instructions
Bring customer care, CRM documentation, and sound judgment to McDougall Energy’s Account Manager, Customer Excellence position in Sault Ste Marie.
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Apply on source site As Account Manager, Customer Excellence, you will support residential, commercial, retail, reseller, and internal scenarios. You will answer, triage, resolve, document, and escalate routine inquiries using approved playbooks. The work requires clear communication, careful listening, Dialpad, CRM, and related tools. You will also coordinate with cross-functional departments when issues need another owner.
Key Responsibilities:
Serve as first contact for high-volume inbound customer inquiries
Resolve routine questions at first contact when authorized
Document interactions, call types, outcomes, and follow-up commitments
Route inquiries requiring another functional owner
Follow scripts, escalation rules, and documentation standards
Requirements:
One to three years of direct customer service experience
High school completion required
Listen carefully, de-escalate concerns, and communicate clearly
Use Microsoft Office, CRM software, shared inboxes, and ERP systems
Accurately manage multiple inquiries and follow work instructions
Bring customer care, CRM documentation, and sound judgment to McDougall Energy’s Account Manager, Customer Excellence position in Sault Ste Marie.
#J-18808-Ljbffr