Customer Experience Retail Manager

Create exceptional TELUS customer experiences through team development, relationship building, and clear leadership across retail operations.
As Store Manager, you will establish a customer-first culture while sharing responsibility for Sales, Customer Experience, Operations, and People. You will coach team members to build relationships extending from first visits to long-term loyalty. Your approach will connect transparent communication with strong performance.
Key Responsibilities:

Build a customer-first culture across the store
Coach teams toward exceptional retail experiences
Build lasting customer relationships beyond initial sales
Communicate clearly so teams understand the why
Foster trust-based, collaborative working relationships
Requirements:

Genuine care for exceptional customer experiences
Inspiring communication and relationship-building skills
Ability to develop talent through coaching
Positive, adaptable approach to change
Collaborative and innovative mindset
Use customer-centric leadership, thoughtful coaching, and transparent communication to strengthen TELUS retail relationships and team performance.

#J-18808-Ljbffr