Job opportunity
Tier 1 Service Desk Technician
IMP Solutions
Microsoft support and technical troubleshooting define this Service Desk Associate role with IMP Solutions in Halifax, Nova Scotia. Provide front-line assistance to end users.
As part of IMP Solutions’ Managed Services team, you will resolve basic computer issues and support Microsoft applications, operating systems, and Office 365. The position requires customer-focused service, careful documentation, and effective use of ConnectWise ticketing tools. You will also prepare equipment and escalate complex issues when required.
Key Responsibilities:
Respond to user inquiries as front-line technical support
Troubleshoot hardware, software, and network connectivity issues
Validate tickets, schedule work, provide updates, and document issues
Configure and maintain PCs, monitors, printers, and docking stations
Escalate complex issues to Tier 2 support or vendors
Requirements:
One or more years of Service Desk experience
Post-secondary computer science education or equivalent experience
Understanding of operating systems and business applications
Diagnostic skills and knowledge of support tools
Excellent written, verbal, and active listening communication
Bring customer-focused troubleshooting, Microsoft support, and organized ticket ownership to IMP Solutions’ Halifax service desk.
#J-18808-Ljbffr
Apply on source site As part of IMP Solutions’ Managed Services team, you will resolve basic computer issues and support Microsoft applications, operating systems, and Office 365. The position requires customer-focused service, careful documentation, and effective use of ConnectWise ticketing tools. You will also prepare equipment and escalate complex issues when required.
Key Responsibilities:
Respond to user inquiries as front-line technical support
Troubleshoot hardware, software, and network connectivity issues
Validate tickets, schedule work, provide updates, and document issues
Configure and maintain PCs, monitors, printers, and docking stations
Escalate complex issues to Tier 2 support or vendors
Requirements:
One or more years of Service Desk experience
Post-secondary computer science education or equivalent experience
Understanding of operating systems and business applications
Diagnostic skills and knowledge of support tools
Excellent written, verbal, and active listening communication
Bring customer-focused troubleshooting, Microsoft support, and organized ticket ownership to IMP Solutions’ Halifax service desk.
#J-18808-Ljbffr