Job opportunity
Retail Operation Manager
Moosehead Breweries
Moosehead Breweries Limited is Canada's last-major brewer still owned by Canadians. Headquartered in Saint John, New Brunswick, the company has been operated by the Oland family since it was established in 1867.
Job Summary
We are currently seeking a 'Retail Operations Manager'. Reporting directly to the Vice President of Sales & Partnerships, this person will oversee operations of two retail stores, in addition to overseeing the physical brewery's consumer experience including Tour Program. This role is based in our Saint John office.
Responsibilities
Oversee all operational aspects, including full P&L responsibility, of our Small Batch Tap Room in Saint John and our Cold Beer Store in Dartmouth. Examples of operational duties include, but are not limited to:
Keyholder with daily cash reconciliation
Indirectly oversee a team of 30 (including a Manager, Brewery Ambassadors, Tour Guides and Store Staff). Responsible for recruitment, onboarding, performance management, scheduling, payroll, etc.
Managing retail items/inventory processing for our retail and ecommerce business
Delivering excellence in consumer experience and service including ensuring the highest of standards in beer quality to patrons
Deliver a best-in-class tour program, by facilitating public tours, education sessions, and tastings with brewery guests.
Become a subject matter expert on beer, brewing techniques, and brewery history.
Work cross functionally with departments including Brewing, Packaging, Marketing, Sales, and Communications. Responsible for working with procurement to source seasonal promotional inventory.
Responsible for all social media productions for Tap Room & Cold Beer Store, including schedules and content creation
Participate in promotional or industry events as required.
Work a flexible schedule as required by the business including some evenings, weekends, and holidays.
Skills
A continuous learning and process improvement mindset
Strong time management and organization skills; ability to meet deadlines
Ability to multitask and collaborate with various departments, internal and external
Self-starter with the ability to lead projects and tasks to closure with minimal supervision
Adaptability, approachability, and active listing skills will be key
Entrepreneurial spirit, looking to join an "all hands-on deck" environment
Exceptional business acumen and analytical skills with demonstrated ability to solve problems for results
Ability to manage, track, and forecast expenses and execute marketing plans within prescribed budgets
Ability to lead, manage and coach a team to a high performing culture
Ability to lift and move cases of beer and kegs
Excellent written and verbal communication skills
Proficiency with PC applications including MS Word, Excel, PowerPoint, Outlook
Qualifications
Post-secondary education in a related discipline
Minimum of 3 years of people management experience
Minimum 3 years of customer service experience required
A passion for great beer and beer culture
Excellent customer service and public speaking skills (experience with these skills would be considered an asset)
Driver's license, with the ability to travel as the business necessitates
Ability to work independently and as part of a team
Ability to be attentive to all aspects of the manufacturing environment while working
Prior tour guide experience would be considered an asset
What you can expect from us?
Respect. We treat all employees with respect at Moosehead, after all, respect is one of our core values.
What do we offer:
The
total compensation range
for this position is
$80,000 to $90,000 annually .
Benefits package including a highly rated Health, Dental, Vision and an Employee Assistance Program
Leadership Accelerator Program
An annual wellness reimbursement program
Beer Voucher Program
As a national, family-owned business, we are striving to build an equitable, diverse and inclusive team that best represents the wholesome values of Canada. If you require an accommodation through the recruitment process, please advise within your Resume or Cover Letter.
Moosehead Breweries greatly appreciates the interest of all applicants; however, only selected candidates will be contacted.
#J-18808-Ljbffr
Apply on source site Job Summary
We are currently seeking a 'Retail Operations Manager'. Reporting directly to the Vice President of Sales & Partnerships, this person will oversee operations of two retail stores, in addition to overseeing the physical brewery's consumer experience including Tour Program. This role is based in our Saint John office.
Responsibilities
Oversee all operational aspects, including full P&L responsibility, of our Small Batch Tap Room in Saint John and our Cold Beer Store in Dartmouth. Examples of operational duties include, but are not limited to:
Keyholder with daily cash reconciliation
Indirectly oversee a team of 30 (including a Manager, Brewery Ambassadors, Tour Guides and Store Staff). Responsible for recruitment, onboarding, performance management, scheduling, payroll, etc.
Managing retail items/inventory processing for our retail and ecommerce business
Delivering excellence in consumer experience and service including ensuring the highest of standards in beer quality to patrons
Deliver a best-in-class tour program, by facilitating public tours, education sessions, and tastings with brewery guests.
Become a subject matter expert on beer, brewing techniques, and brewery history.
Work cross functionally with departments including Brewing, Packaging, Marketing, Sales, and Communications. Responsible for working with procurement to source seasonal promotional inventory.
Responsible for all social media productions for Tap Room & Cold Beer Store, including schedules and content creation
Participate in promotional or industry events as required.
Work a flexible schedule as required by the business including some evenings, weekends, and holidays.
Skills
A continuous learning and process improvement mindset
Strong time management and organization skills; ability to meet deadlines
Ability to multitask and collaborate with various departments, internal and external
Self-starter with the ability to lead projects and tasks to closure with minimal supervision
Adaptability, approachability, and active listing skills will be key
Entrepreneurial spirit, looking to join an "all hands-on deck" environment
Exceptional business acumen and analytical skills with demonstrated ability to solve problems for results
Ability to manage, track, and forecast expenses and execute marketing plans within prescribed budgets
Ability to lead, manage and coach a team to a high performing culture
Ability to lift and move cases of beer and kegs
Excellent written and verbal communication skills
Proficiency with PC applications including MS Word, Excel, PowerPoint, Outlook
Qualifications
Post-secondary education in a related discipline
Minimum of 3 years of people management experience
Minimum 3 years of customer service experience required
A passion for great beer and beer culture
Excellent customer service and public speaking skills (experience with these skills would be considered an asset)
Driver's license, with the ability to travel as the business necessitates
Ability to work independently and as part of a team
Ability to be attentive to all aspects of the manufacturing environment while working
Prior tour guide experience would be considered an asset
What you can expect from us?
Respect. We treat all employees with respect at Moosehead, after all, respect is one of our core values.
What do we offer:
The
total compensation range
for this position is
$80,000 to $90,000 annually .
Benefits package including a highly rated Health, Dental, Vision and an Employee Assistance Program
Leadership Accelerator Program
An annual wellness reimbursement program
Beer Voucher Program
As a national, family-owned business, we are striving to build an equitable, diverse and inclusive team that best represents the wholesome values of Canada. If you require an accommodation through the recruitment process, please advise within your Resume or Cover Letter.
Moosehead Breweries greatly appreciates the interest of all applicants; however, only selected candidates will be contacted.
#J-18808-Ljbffr