Bilingual Customer Service Representative

Use bilingual English and French communication skills as a Uline Customer Service Representative working on-site in Milton, Ontario. Solve customer needs through phone, email, and chat.
This full-time representative role supports Uline customers from the Toronto Branch. You will process orders, recommend products, answer account inquiries, and provide solutions. The position includes customer relationship building, website guidance, and product, pricing, and shipping support.
Key Responsibilities:

Process customer orders using world-class technology
Make product recommendations and handle account inquiries
Answer product, pricing, and shipping questions
Build customer relationships through phone, email, and chat
Guide customers through Uline’s website and online ordering
Requirements:

Fluent verbal and written English and French
High school diploma or equivalent
Bachelor’s degree preferred
Excellent problem-solving, listening, and communication skills
Prior customer service experience is a plus
Bring bilingual communication, problem-solving, and customer service skills to Uline’s on-site Milton call centre each weekday.

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