Job opportunity
Customer Operations Manager Retail
Indigo-Books-
Lead customer experience and omni-sales performance at Indigo while guiding service teams, technology adoption, and store execution. This retail management role requires customer-focused leadership.
The Customer Operations Manager leads Indigo’s service model and customer-facing sales programs. You will analyze sales performance, manage omni-businesses, and create action plans addressing store gaps. The role also develops talent, supports engagement, and champions customer-centered decisions.
Key Responsibilities:
Manage teams delivering excellent service and product recommendations
Analyze scorecard data, sales goals, and profitability targets
Lead omni-sales programs and effective sales-floor technology use
Execute national, author, and kids events
Manage inventory processes, returns, openings, and closings
Requirements:
College degree preferred or equivalent job experience
Two to three years’ specialty retail management experience
Mobility on the sales floor for extended periods
Flexible availability for evenings, weekends, and holidays
Ability to lift items up to 40 pounds safely
Apply customer-centered leadership, omni-sales expertise, and team development skills as Indigo’s Customer Operations Manager.
#J-18808-Ljbffr
Apply on source site The Customer Operations Manager leads Indigo’s service model and customer-facing sales programs. You will analyze sales performance, manage omni-businesses, and create action plans addressing store gaps. The role also develops talent, supports engagement, and champions customer-centered decisions.
Key Responsibilities:
Manage teams delivering excellent service and product recommendations
Analyze scorecard data, sales goals, and profitability targets
Lead omni-sales programs and effective sales-floor technology use
Execute national, author, and kids events
Manage inventory processes, returns, openings, and closings
Requirements:
College degree preferred or equivalent job experience
Two to three years’ specialty retail management experience
Mobility on the sales floor for extended periods
Flexible availability for evenings, weekends, and holidays
Ability to lift items up to 40 pounds safely
Apply customer-centered leadership, omni-sales expertise, and team development skills as Indigo’s Customer Operations Manager.
#J-18808-Ljbffr