Lead enterprise customer success at OpenText through managed services expertise, executive communication, and cross-functional service delivery leadership.
As a Senior Client Success Manager, you will own delivery experiences for high-value Managed Services customers. Manage 10-15 programs and accounts while guiding onboarding through steady-state operations. Use account management, program leadership, and analytical skills to support customer outcomes.
Key Responsibilities:

Manage 10-15 Managed Services programs and customer accounts
Own customer relationships as trusted advisor and primary contact
Ensure contractual obligations and service commitments are achieved
Lead teams resolving issues and mitigating operational risks
Deliver executive updates, dashboards, and service reviews
Requirements:

Bachelor's degree in business, information technology, or related discipline
10+ years professional experience, including 3-5 years customer-facing leadership
Experience leading large-scale enterprise customer engagements
Knowledge of cloud hosting and managed services business models
Strong executive communication and relationship management skills
Apply enterprise account management, service delivery, and customer success expertise as OpenText's senior customer relationship owner.

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