Technical Support Analyst Mining Systems

Support mining clients remotely across North America by solving software, hardware, and network issues with clear technical communication.
As a Technical Services Analyst, you provide front-line support for enterprise-class software systems. You will troubleshoot databases, SQL, Windows networking, virtual machines, and real-time software systems. The role also supports implementations, upgrades, and client training while maintaining strong issue ownership.
Key Responsibilities:

Provide phone, email, and remote-access client support
Triage, document, and resolve client issues
Troubleshoot software, hardware, and network problems
Support remote implementations, upgrades, and occasional site work
Deliver remote and on-site client training
Requirements:

One to five years supporting enterprise-class software systems
Experience with fleet management or machine health products
Advanced database and SQL administration experience
Knowledge of Linux, Windows Server, GNSS, and RTK
Valid driver’s license and passport for occasional site support
Apply analytical support expertise to mining systems, client troubleshooting, implementations, upgrades, and technical training across North America.

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