Job opportunity
Remote Customer Support Advocate
pofft Technology Inc.
Remote customer support work across Canada centers on clear communication, multitasking, and helpful service through email, chat, and phone.
As a Customer Happiness Advocate, you will support customers within a small team serving a growing technology company. The full-time schedule covers five days weekly, with shifts potentially spanning Monday through Sunday and evenings. Two weeks of remote training begin the role.
Key Responsibilities:
Answer customer inquiries through email, chat, and phone
Manage phone calls, simultaneous chats, and emails
Identify issues and provide helpful customer solutions
Complete follow-up documentation after every customer ticket
Offer needs-based solutions without pushy sales
Requirements:
Hold a work permit from Canada, Finland, Spain, or the UK
Use G-Suite, presentation software, Slack, and Zoom
Demonstrate fluent professional English proficiency
Type at least 50 words per minute
Communicate excellently in writing and speech
Bring customer service, multitasking, and communication skills to remote Customer Happiness Advocate work supporting customers through multiple channels.
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Apply on source site As a Customer Happiness Advocate, you will support customers within a small team serving a growing technology company. The full-time schedule covers five days weekly, with shifts potentially spanning Monday through Sunday and evenings. Two weeks of remote training begin the role.
Key Responsibilities:
Answer customer inquiries through email, chat, and phone
Manage phone calls, simultaneous chats, and emails
Identify issues and provide helpful customer solutions
Complete follow-up documentation after every customer ticket
Offer needs-based solutions without pushy sales
Requirements:
Hold a work permit from Canada, Finland, Spain, or the UK
Use G-Suite, presentation software, Slack, and Zoom
Demonstrate fluent professional English proficiency
Type at least 50 words per minute
Communicate excellently in writing and speech
Bring customer service, multitasking, and communication skills to remote Customer Happiness Advocate work supporting customers through multiple channels.
#J-18808-Ljbffr