Job opportunity
Bilingual Claims Coordinator Sherwood Park
First Canadian Financial Group
Use English and French communication skills as a Bilingual Claims Coordinator at First Canadian’s on-site Sherwood Park head office. Support customers throughout initial claims inquiries.
Reporting to the Manager, Group & Creditor Life and Disability Claims, this full-time position serves as customers’ primary claims contact. The work includes reception, telephone and email communication, claims documentation, detailed notes, and administrative support. Hours run from 9:00 a.m. to 6:00 p.m. Monday through Thursday, then 9:00 a.m. to 5:00 p.m. Friday.
Key Responsibilities:
Assist claimants with inquiries and establish new claims
Manage incoming Creditor Claims email and fax inquiries
Handle customer, third-party, and Dealer representative calls
Communicate with customers and financial institutions verbally and in writing
Generate documents, prepare files, and maintain accurate claim notes
Requirements:
High school diploma
One to two years of related administrative or insurance clerical experience preferred
Previous call center and frontline customer interaction experience preferred
Intermediate Microsoft Word and Excel skills
Fluent written and spoken English and French
Bring bilingual communication, customer contact, and claims administration skills to First Canadian’s Creditor Claims team in Sherwood Park.
#J-18808-Ljbffr
Apply on source site Reporting to the Manager, Group & Creditor Life and Disability Claims, this full-time position serves as customers’ primary claims contact. The work includes reception, telephone and email communication, claims documentation, detailed notes, and administrative support. Hours run from 9:00 a.m. to 6:00 p.m. Monday through Thursday, then 9:00 a.m. to 5:00 p.m. Friday.
Key Responsibilities:
Assist claimants with inquiries and establish new claims
Manage incoming Creditor Claims email and fax inquiries
Handle customer, third-party, and Dealer representative calls
Communicate with customers and financial institutions verbally and in writing
Generate documents, prepare files, and maintain accurate claim notes
Requirements:
High school diploma
One to two years of related administrative or insurance clerical experience preferred
Previous call center and frontline customer interaction experience preferred
Intermediate Microsoft Word and Excel skills
Fluent written and spoken English and French
Bring bilingual communication, customer contact, and claims administration skills to First Canadian’s Creditor Claims team in Sherwood Park.
#J-18808-Ljbffr