Use fluent French and English communication skills in a hybrid Customer Relations Specialist position based in Downtown London. Troubleshoot inquiries while working three days from home weekly.
This full time, permanent position supports a leading national life insurance company’s hiring cohorts. You will respond to incoming telephone and email inquiries, provide accurate member support, and use multiple systems. Previous customer service or call centre experience is required.
Key Responsibilities:

Troubleshoot telephone and email inquiries using various systems
Resolve customer questions accurately and within required timelines
Provide courteous responses to existing and new members
Maintain the highest level of customer service
Participate in ongoing learning and development opportunities
Requirements:

Fluent French and excellent English communication skills
Previous customer service or call centre experience
Microsoft Office and strong computer multitasking skills
Ability to investigate problems and make timely decisions
Minimum high school education and adaptability under pressure
Bring bilingual communication, problem solving, and customer service experience to this hybrid London Customer Relations Specialist position.

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French Bilingual Customer Relations Specialist