Job opportunity
Remote French Customer Support Specialist
Quince
Support Quince customers remotely through French and English communication, using empathy, digital tools, and clear issue resolution skills.
This Customer Experience Specialist position connects with customers through chat, email, phone, and social channels. You will take ownership of outcomes, anticipate needs, maintain calm during change, and communicate professionally in a remote environment. Candidates within 50 kilometers of Toronto must work onsite five days weekly.
Key Responsibilities:
Connect with customers across chat, email, phone, and social
Take responsibility for each interaction’s outcome
Resolve customer challenges with empathy
Use service tools efficiently and thoughtfully
Identify insights that improve customer experience
Requirements:
At least two years of customer service experience
Bilingual French and English communication skills
High School diploma or GED
Adaptability while maintaining calm and consistency
High-speed internet and dedicated workspace
Use bilingual support, adaptability, ownership, and professional communication to strengthen customer relationships through Quince’s service channels.
#J-18808-Ljbffr
Apply on source site This Customer Experience Specialist position connects with customers through chat, email, phone, and social channels. You will take ownership of outcomes, anticipate needs, maintain calm during change, and communicate professionally in a remote environment. Candidates within 50 kilometers of Toronto must work onsite five days weekly.
Key Responsibilities:
Connect with customers across chat, email, phone, and social
Take responsibility for each interaction’s outcome
Resolve customer challenges with empathy
Use service tools efficiently and thoughtfully
Identify insights that improve customer experience
Requirements:
At least two years of customer service experience
Bilingual French and English communication skills
High School diploma or GED
Adaptability while maintaining calm and consistency
High-speed internet and dedicated workspace
Use bilingual support, adaptability, ownership, and professional communication to strengthen customer relationships through Quince’s service channels.
#J-18808-Ljbffr