Job opportunity
Bilingual Contact Centre Representative
Canadian Tire Corporation
Serve Canadian Tire Bank Triangle MasterCard members by phone from Ontario, using fluent English and French communication skills. Deliver courteous support across varied customer inquiries.
As a Customer Relationship Contact Centre Representative, you will handle questions about credit card usage, statements, and marketing programs. Apply product, process, and technical knowledge while protecting account information and maintaining accurate records. Permanent part-time and full-time positions include six weeks of weekday training.
Key Responsibilities:
Respond courteously to telephone inquiries from card members
Protect customer account information and security
Maintain accurate customer information
Service customer needs and build confidence
Provide relevant products and services when appropriate
Requirements:
Fluent spoken and written English and French
At least one year of customer service experience
Excellent verbal and written communication skills
Superior problem-solving and decision-making abilities
Computer knowledge and browser-based learning aptitude
Bring bilingual communication, active listening, and customer service experience to Canadian Tire Bank’s Ontario contact centre.
#J-18808-Ljbffr
Apply on source site As a Customer Relationship Contact Centre Representative, you will handle questions about credit card usage, statements, and marketing programs. Apply product, process, and technical knowledge while protecting account information and maintaining accurate records. Permanent part-time and full-time positions include six weeks of weekday training.
Key Responsibilities:
Respond courteously to telephone inquiries from card members
Protect customer account information and security
Maintain accurate customer information
Service customer needs and build confidence
Provide relevant products and services when appropriate
Requirements:
Fluent spoken and written English and French
At least one year of customer service experience
Excellent verbal and written communication skills
Superior problem-solving and decision-making abilities
Computer knowledge and browser-based learning aptitude
Bring bilingual communication, active listening, and customer service experience to Canadian Tire Bank’s Ontario contact centre.
#J-18808-Ljbffr