Deliver multilingual customer service with Epiq as a Bilingual Contact Center Agent, using communication and listening skills in an office environment.
This agent provides customer support in multiple languages while maintaining professional etiquette. The work centers on inquiries, issue resolution, accurate information, and customer satisfaction. Collaboration with team members supports efficient operations and consistent interactions.
Key Responsibilities:

Provide customer service and support in multiple languages
Handle customer inquiries and ensure customer satisfaction
Resolve customer issues with accurate information
Maintain professional etiquette during customer interactions
Collaborate with team members for efficient operations
Requirements:

High school diploma or equivalent required
Bachelor’s degree preferred
Minimum two years customer service experience
Effective communication and listening skills
Multilingual, written communication, and detail-oriented skills
Apply customer service, multilingual communication, and problem-resolution skills to support high-quality interactions with Epiq customers.

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Bilingual Contact Center Customer Service Agent