Serve Red Deer applicants through accurate permit review and bylaw communication in a customer-facing municipal position supporting Inspections & Licensing.
The City of Red Deer seeks a Customer Service Specialist for Building and Development services. You will answer public and stakeholder questions, interpret bylaws, review applications, and support Safety Codes Officers. The work includes electronic permit administration, financial calculations, and documentation accuracy.
Key Responsibilities:

Review building and development applications for completeness and compliance
Administer permits and track inspections electronically
Issue permits, Certificates of Compliance, and Conformance Letters
Calculate fees and support reporting and refunds
Explain bylaws, resolve complaints, and answer inquiries
Requirements:

Two-year business diploma and two years related customer service experience
Construction or legal customer service experience
Knowledge of bylaws, construction terminology, and development plans
Ability to obtain Alberta Safety Codes designation powers
Microsoft Office and internal program learning ability
Apply your customer service, permit administration, and bylaw knowledge to support accurate Building services for Red Deer.

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Building Permit Customer Service Specialist