Job opportunity
Bilingual Customer Experience Specialist
Amynta Group
Bilingual French and English customer experience specialists support dealerships, contract holders, and internal teams through phone and email service.
Reporting to the Manager, Customer Experience, this specialist manages inquiries and requests from start to finish. The work includes resolving issues, coordinating internal support, and providing timely updates. Strong communication and CRM skills support accurate customer service.
Key Responsibilities:
Respond to dealership, contract holder, and sales team inquiries
Manage service requests, investigations, escalations, and follow-ups
Answer questions about products, contracts, and sales transactions
Record interactions and actions in CRM and business systems
Coordinate supplies, refunds, cancellations, and transaction adjustments
Requirements:
Three to five years of customer-facing experience
Fluency in French and English, written and verbal
Experience handling inquiries, claims, or escalations is an asset
Microsoft Office proficiency and ability to learn CRM systems
Strong listening, empathy, organization, and problem-solving skills
Apply bilingual communication, customer service, and issue-resolution skills while supporting accurate service across The Amynta Group.
#J-18808-Ljbffr
Apply on source site Reporting to the Manager, Customer Experience, this specialist manages inquiries and requests from start to finish. The work includes resolving issues, coordinating internal support, and providing timely updates. Strong communication and CRM skills support accurate customer service.
Key Responsibilities:
Respond to dealership, contract holder, and sales team inquiries
Manage service requests, investigations, escalations, and follow-ups
Answer questions about products, contracts, and sales transactions
Record interactions and actions in CRM and business systems
Coordinate supplies, refunds, cancellations, and transaction adjustments
Requirements:
Three to five years of customer-facing experience
Fluency in French and English, written and verbal
Experience handling inquiries, claims, or escalations is an asset
Microsoft Office proficiency and ability to learn CRM systems
Strong listening, empathy, organization, and problem-solving skills
Apply bilingual communication, customer service, and issue-resolution skills while supporting accurate service across The Amynta Group.
#J-18808-Ljbffr