Bilingual Customer Care Specialist Montréal

Serve Dayuse guests in Montréal using English and French across phone and email, within a hybrid, shift-based customer care environment. Handle evenings until 9 PM and rotating weekends while supporting a global hotel booking brand.
As a Customer Care Specialist, you will represent Dayuse for American-based users and deliver reliable B2C support. Your work includes reservation modifications, special requests, complaints, and complex situations. You will use CRM tools, collaborate with Account Managers, and maintain service standards for every interaction.
Key Responsibilities:

Manage guest inquiries through phone and email
Process reservation changes and special requests
Resolve complaints and complex customer situations diplomatically
Maintain a 100% response rate
Collaborate with Account Managers on improvements
Requirements:

Fluency in written and spoken English and French
One or more years of guest relations or customer care preferred
Comfort with evening and rotating weekend shifts
Montréal location or willingness to relocate
Familiarity with North American service expectations
Bring bilingual communication, CRM capability, and calm problem-solving to Dayuse customer care in Montréal.

#J-18808-Ljbffr