Deliver bilingual automotive customer service in Hamilton, Ontario, using English and French to resolve customer questions, concerns, and technical issues. Concentrix provides training and ongoing support.
As a Bilingual Automotive Customer Service Representative at Concentrix, you will support customers for a globally recognized automotive brand. You will address billing concerns, vehicle connectivity needs, and product or service questions. The work includes troubleshooting hardware, software, networking, and other client products through multiple PC systems.
Key Responsibilities:

Assist automotive customers with product and service inquiries
Resolve billing concerns and vehicle connectivity needs
Troubleshoot hardware, software, networking, and client product issues
Make follow-up outbound calls when appropriate
Follow escalation paths and deliver expert customer experiences
Requirements:

English and French speaking, writing, and comprehension
Secondary education and minimum age of eighteen
One to three years of customer service experience
Ability to use multiple PC systems and pass assessments
Typing speed of at least thirty words per minute
Apply bilingual communication, automotive support, and technical troubleshooting skills as a Concentrix customer service representative in Hamilton.

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