Job opportunity
French English Donor Support Agent
AnswerNet, Inc.
Support nonprofit donors in French and English with AnswerNet, providing full-time on-site customer service in Winnipeg. Build trust through attentive conversations.
This customer service role handles calls involving donations, doctrine, and services for religious organizations and charities. You will meet donor and client expectations while supporting fundraising, donor retention, and client goals. Strong phone, chat, email, administrative, and active listening skills are central to the work.
Key Responsibilities:
Provide excellent customer experiences across all channels
Maintain fluent conversations using empathy and understanding
Maintain knowledge of client products, services, and promotions
Report donor trends, complaints, and activity drivers
Support fundraising and long-term organizational sustainability
Requirements:
Exceptional telephone etiquette and confidentiality awareness
Excellent verbal, written, phone, chat, and email communication
Ability to remain calm in stressful situations
Effective active listening, comprehension, and conversation skills
Ability to establish strong internal and external relationships
Apply bilingual customer service, donor communication, and fundraising support skills within AnswerNet’s Winnipeg contact center.
#J-18808-Ljbffr
Apply on source site This customer service role handles calls involving donations, doctrine, and services for religious organizations and charities. You will meet donor and client expectations while supporting fundraising, donor retention, and client goals. Strong phone, chat, email, administrative, and active listening skills are central to the work.
Key Responsibilities:
Provide excellent customer experiences across all channels
Maintain fluent conversations using empathy and understanding
Maintain knowledge of client products, services, and promotions
Report donor trends, complaints, and activity drivers
Support fundraising and long-term organizational sustainability
Requirements:
Exceptional telephone etiquette and confidentiality awareness
Excellent verbal, written, phone, chat, and email communication
Ability to remain calm in stressful situations
Effective active listening, comprehension, and conversation skills
Ability to establish strong internal and external relationships
Apply bilingual customer service, donor communication, and fundraising support skills within AnswerNet’s Winnipeg contact center.
#J-18808-Ljbffr