Job opportunity
Associate - Claims
Western Financial Group
Proudly Canadian. Driven by Purpose. Rooted in Care.
Join a national team where people, purpose, and community come first. Western Financial Group was named a 2025 Top Insurance Employer by Insurance Business Canada and is home to more than 2,300 team members supporting over one million customers across 200+ locations across Canada.
Claims Associate – 12 month contract
Here Is What a Typical Day Looks Like
Producing, reviewing, reconciling, and distributing claims bordereaux reports
Managing disbursement of cheques, including urgent payments as per the established company policies
Reconciling financial reports in coordination with the Accounts Receivable team including handling void and stale dated cheques
Assigning new claims to adjusters as well as applicable vendors as per established service level standards
Managing and monitoring the claims team inbox, ensuring proper service standards
Issuing adjuster and legal fee payments as required
Performing in-house adjustments of claims within authority granted by provincial authorities and insurers
Entering new claims, reserves, payments, reserve changes, closing claims in system(s) and updating bordereaux’s as required
Providing feedback to Underwriters, Risk Management, and Brokerage teams on claims frequency and physical hazards
Maintaining and actioning abeyance of files and payment schedules
Drafting and distributing correspondence to insureds, insurers, third party claimants, adjusters and other industry members
Requesting and forwarding cheques to clients and adjusters
Supporting and liaising with the broker network and underwriters in the preparation and delivery of key claims data critical to accurate underwriting practices
Handling inquiries received by customer/branch and insurance vendors
Recording and maintaining all documentation of claims interactions
The value you bring
General Insurance Level 2 License or willingness to obtain within 6 months (preferred)
3 years' experience in the General Insurance Industry, ICBC experience an asset
Your superior organizational skills help you stay on track with multiple competing priorities, ensuring invoices are paid promptly, documents are filed correctly, the customer receives timely updates, all whilst maintaining accuracy
You are able to break down complicated policy wordings and industry jargon into simple terms to explain to customers. You have the reassuring presence to calm someone down while still getting your message across
Knowledge of MS products including Word, Excel, Outlook
Hours: 37.5 hours per week (full time) - Contract role. Contract ends November 2027
Location: Remote in Canada
Salary Range: $50,000 - $70,000
Why Western?
Western's people-first culture, grounded in our guiding principles of Truthfulness, Fairness, Value, and Loyalty, is recognized across Canada and strengthened by our commitment to wellness, flexibility, and meaningful community impact.
Highlights Include
14 Paid Wellness Days, 3 weeks' vacation, company-matching savings programs, and 100% employer-paid group benefits for eligible employees
Over 1,500 volunteer hours supporting 160+ charities in 2024-2025 through the Western Financial Group Communities Foundation.
Our Commitment to Inclusion:
At Western, we strive to create an accessible, equitable, and inclusive workplace where everyone feels valued and can thrive. As an equal opportunity employer, we encourage applicants of all backgrounds to apply, even if your experience doesn’t perfectly match every qualification. If you need assistance or an accommodation during the hiring process, please contact [email protected] or visit our Careers page.
Our Human-First Hiring Approach:
We do not use artificial intelligence to screen, assess, or select applicants. All applications are personally reviewed by Western’s Talent Acquisition Consultants. As part of our hiring process, we use standardized, scientifically validated skills assessments (non-AI), and all results are reviewed by our hiring team.
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Apply on source site Join a national team where people, purpose, and community come first. Western Financial Group was named a 2025 Top Insurance Employer by Insurance Business Canada and is home to more than 2,300 team members supporting over one million customers across 200+ locations across Canada.
Claims Associate – 12 month contract
Here Is What a Typical Day Looks Like
Producing, reviewing, reconciling, and distributing claims bordereaux reports
Managing disbursement of cheques, including urgent payments as per the established company policies
Reconciling financial reports in coordination with the Accounts Receivable team including handling void and stale dated cheques
Assigning new claims to adjusters as well as applicable vendors as per established service level standards
Managing and monitoring the claims team inbox, ensuring proper service standards
Issuing adjuster and legal fee payments as required
Performing in-house adjustments of claims within authority granted by provincial authorities and insurers
Entering new claims, reserves, payments, reserve changes, closing claims in system(s) and updating bordereaux’s as required
Providing feedback to Underwriters, Risk Management, and Brokerage teams on claims frequency and physical hazards
Maintaining and actioning abeyance of files and payment schedules
Drafting and distributing correspondence to insureds, insurers, third party claimants, adjusters and other industry members
Requesting and forwarding cheques to clients and adjusters
Supporting and liaising with the broker network and underwriters in the preparation and delivery of key claims data critical to accurate underwriting practices
Handling inquiries received by customer/branch and insurance vendors
Recording and maintaining all documentation of claims interactions
The value you bring
General Insurance Level 2 License or willingness to obtain within 6 months (preferred)
3 years' experience in the General Insurance Industry, ICBC experience an asset
Your superior organizational skills help you stay on track with multiple competing priorities, ensuring invoices are paid promptly, documents are filed correctly, the customer receives timely updates, all whilst maintaining accuracy
You are able to break down complicated policy wordings and industry jargon into simple terms to explain to customers. You have the reassuring presence to calm someone down while still getting your message across
Knowledge of MS products including Word, Excel, Outlook
Hours: 37.5 hours per week (full time) - Contract role. Contract ends November 2027
Location: Remote in Canada
Salary Range: $50,000 - $70,000
Why Western?
Western's people-first culture, grounded in our guiding principles of Truthfulness, Fairness, Value, and Loyalty, is recognized across Canada and strengthened by our commitment to wellness, flexibility, and meaningful community impact.
Highlights Include
14 Paid Wellness Days, 3 weeks' vacation, company-matching savings programs, and 100% employer-paid group benefits for eligible employees
Over 1,500 volunteer hours supporting 160+ charities in 2024-2025 through the Western Financial Group Communities Foundation.
Our Commitment to Inclusion:
At Western, we strive to create an accessible, equitable, and inclusive workplace where everyone feels valued and can thrive. As an equal opportunity employer, we encourage applicants of all backgrounds to apply, even if your experience doesn’t perfectly match every qualification. If you need assistance or an accommodation during the hiring process, please contact [email protected] or visit our Careers page.
Our Human-First Hiring Approach:
We do not use artificial intelligence to screen, assess, or select applicants. All applications are personally reviewed by Western’s Talent Acquisition Consultants. As part of our hiring process, we use standardized, scientifically validated skills assessments (non-AI), and all results are reviewed by our hiring team.
#J-18808-Ljbffr