Support Linux, Windows and macOS environments as a Desktop Support Analyst at Simon Fraser University’s School of Computing Science. Work directly with students, faculty, researchers and staff.
This position provides direct technical support across teaching and research laboratories, offices and specialized technology environments. You will deploy, configure, maintain and troubleshoot managed desktop computers and software across multiple operating systems. The work also includes documentation, training and collaboration with technical teams.
Key Responsibilities:

Deploy and configure managed desktop computers and software
Maintain and troubleshoot Linux, Windows and macOS systems
Provide one-on-one technical assistance to users
Develop and maintain user-facing technical documentation
Deliver training on departmental software
Requirements:

Two-year information technology diploma or related discipline
Two years of related experience, or equivalent preparation
Knowledge of Linux Ubuntu, Windows and macOS
Experience troubleshooting hardware, software and third-party applications
Strong customer service, communication and problem-solving skills
Apply desktop troubleshooting, user support and documentation skills across SFU computing laboratories, offices and research environments.

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Linux Desktop Support Analyst