Technical Client Support Specialists solve inbound issues using diagnostic tools and clear English communication in a hybrid Richmond Hill schedule. Support clients and account executives through practical troubleshooting.
This customer care role handles technical inquiries, documents tickets, and supports internal account executives. You will analyze system concerns, explain step-by-step solutions, and escalate complex network or software problems to engineering teams. The position requires English fluency and customer-focused communication.
Key Responsibilities:

Manage high-volume inbound calls requiring technical assistance
Provide technical support to internal account executives
Document requests, troubleshooting steps, and resolutions
Guide users through step-by-step technical solutions
Escalate complex issues to specialized engineering teams
Requirements:

Two to three years of technical support experience
Experience handling high-volume inbound calls accurately
English fluency in written and spoken communication
Familiarity with ticketing systems and CRM platforms
Availability for three Richmond Hill office days weekly
Apply technical support, ticket documentation, and customer care expertise while assisting clients and account executives in Richmond Hill.

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