Job opportunity
Registrar Frontline Student Support Assistant
University of Guelph
Guide students on registration, academic records, OSAP, and tuition matters at The Linc in Guelph. Use sound judgement across sensitive inquiries.
Reporting to the Manager, the Service Assistant represents the Office of Registrarial Services at its primary student support hub. This temporary full-time assignment serves domestic and international students across diploma, undergraduate, and graduate studies. Support includes academic policies, course changes, government funding, scholarships, and enrolment.
Key Responsibilities:
Interpret student documents and recommend appropriate next steps
Explain academic and financial impacts of course changes
Interpret student accounts, payment plans, UHIP, and OSAP documentation
Apply knowledge of registration, transcripts, and academic policies
Participate in recruitment and financial literacy events
Requirements:
Minimum two-year Community College Diploma
At least two years of front-line customer service experience
Empathetic, patient, and adaptable communication style
Accurate high-volume data entry and excellent computer skills
Ability to prioritize work independently and within a team
Bring academic advising support, financial aid knowledge, and careful judgement to student-facing services within Registrarial Services.
#J-18808-Ljbffr
Apply on source site Reporting to the Manager, the Service Assistant represents the Office of Registrarial Services at its primary student support hub. This temporary full-time assignment serves domestic and international students across diploma, undergraduate, and graduate studies. Support includes academic policies, course changes, government funding, scholarships, and enrolment.
Key Responsibilities:
Interpret student documents and recommend appropriate next steps
Explain academic and financial impacts of course changes
Interpret student accounts, payment plans, UHIP, and OSAP documentation
Apply knowledge of registration, transcripts, and academic policies
Participate in recruitment and financial literacy events
Requirements:
Minimum two-year Community College Diploma
At least two years of front-line customer service experience
Empathetic, patient, and adaptable communication style
Accurate high-volume data entry and excellent computer skills
Ability to prioritize work independently and within a team
Bring academic advising support, financial aid knowledge, and careful judgement to student-facing services within Registrarial Services.
#J-18808-Ljbffr