Manage customer orders, availability questions, and follow-up for Techo-Bloc dealers from Saint-Hubert, QC. Apply organization and problem-solving across daily service requests.
As a Customer Service Specialist, you will handle operational requests supporting dealers throughout Canada and the United States. Your work includes processing orders, responding to inquiries, coordinating delivery resolutions, and troubleshooting efficiently. You will take ownership while maintaining accurate, timely customer service.
Key Responsibilities:

Process requests and orders in internal systems
Respond to dealer calls and email inquiries
Check product availability and suggest alternatives when needed
Resolve delivery and order issues with internal teams
Manage customer requests from initiation through resolution
Requirements:

One to three years’ experience in customer service or similar work
Bilingual French and English skills
Excellent problem-solving, communication, and multitasking abilities
Experience with Microsoft Dynamics 365, SAP, or another ERP
Microsoft Office proficiency, including Excel and Word
Support Techo-Bloc’s dealers through accurate order management, efficient troubleshooting, and consistent customer-first follow-through from Saint-Hubert.

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Order Management Customer Service Specialist