Job opportunity
Assistant Fairmont Gold Manager
Accor
Lead Fairmont Gold operations at Fairmont Banff Springs with luxury service expertise and hands-on leadership in Banff’s alpine destination.
As Assistant Fairmont Gold Manager, you oversee the complete hotel-within-a-hotel experience, including reception, lounge operations, guest journeys, and room inventory. You lead colleagues, coordinate staffing, and maintain Fairmont, LQA, and Forbes service standards. Reporting to the Director of Fairmont Gold, you provide operational leadership during the Director’s absence. The role also supports financial accountability, revenue opportunities, guest personalization, cross-functional collaboration, and continuous improvement across the department.
Key Responsibilities:
Lead Fairmont Gold Reception, Lounge, and end-to-end guest operations
Coach colleagues through delegation, communication, and performance development
Coordinate staffing around occupancy, arrivals, departures, VIP activity, and demand
Oversee room assignments, upgrades, inventory, and special requirements
Collaborate with hotel departments for seamless guest experiences
Requirements:
Luxury hotel, Front Office, club lounge, or guest relations leadership experience
Proven personalized service and guest-expectation leadership record
Active Alberta ProServe Certification
Property Management System experience and Microsoft Office proficiency
Strong financial, analytical, organizational, and communication skills
Bring luxury hospitality leadership, operational accountability, and personalized guest service to Fairmont Gold at Fairmont Banff Springs.
#J-18808-Ljbffr
Apply on source site As Assistant Fairmont Gold Manager, you oversee the complete hotel-within-a-hotel experience, including reception, lounge operations, guest journeys, and room inventory. You lead colleagues, coordinate staffing, and maintain Fairmont, LQA, and Forbes service standards. Reporting to the Director of Fairmont Gold, you provide operational leadership during the Director’s absence. The role also supports financial accountability, revenue opportunities, guest personalization, cross-functional collaboration, and continuous improvement across the department.
Key Responsibilities:
Lead Fairmont Gold Reception, Lounge, and end-to-end guest operations
Coach colleagues through delegation, communication, and performance development
Coordinate staffing around occupancy, arrivals, departures, VIP activity, and demand
Oversee room assignments, upgrades, inventory, and special requirements
Collaborate with hotel departments for seamless guest experiences
Requirements:
Luxury hotel, Front Office, club lounge, or guest relations leadership experience
Proven personalized service and guest-expectation leadership record
Active Alberta ProServe Certification
Property Management System experience and Microsoft Office proficiency
Strong financial, analytical, organizational, and communication skills
Bring luxury hospitality leadership, operational accountability, and personalized guest service to Fairmont Gold at Fairmont Banff Springs.
#J-18808-Ljbffr