Job opportunity
Inside Customer Support Representative – Carbon Steel Cut Parts
Just Sales Jobs
Our client is hiring an Inside Customer Support Representative to sell carbon steel cut parts with Blanchard grinding as a value-add. You will sell to service centers, fabricators, tool and die makers and OEM manufacturers. The main buyers are the businesses that send in quote requests with drawing packages. The role is mostly estimating and account management, with some new business development. You will lead specific accounts assigned on the order desk and be the main contact for new customers referred by the outside sales rep. Leads come from company-supplied lists, warm referrals and your own prospecting. Customers are small-to-medium businesses in the Greater Toronto Area and surrounding areas. Your territory is the GTA, from Stoney Creek up to Barrie. You will report to the General Manager, who sits a few feet from your seat. The base salary is $65,000–$80,000 CAD plus bonuses.
COMPENSATION & BENEFITS
Base salary: $65,000–$80,000 CAD
Annual bonus. No commission.
Health benefits, partially company paid
10–15 vacation days per year
10 sick days per year
Flex hours
Yearly performance reviews
THE COMPANY & CULTURE
Our client is an established, privately owned carbon steel cut parts supplier, in business since about 1961 (65 years). It has a single owner and 10 employees, all based locally in Etobicoke, Ontario, where the head office is located. The company supplies carbon steel cut parts with Blanchard grinding as a value-add. Customers are service centers, fabricators, tool and die makers and OEM manufacturers. Clients include Brannon Steel, Magna, Lauer and Canadian Wear Products. The culture is established, service oriented and old school. Average tenure is 5–10 years. The dress code is semi-casual (polo shirt and jeans).
OFFICE LOCATION & SALES TERRITORY
Office: Etobicoke, Ontario, Canada
Work Arrangement: Office-Based (5 days/week, Monday–Friday).
Sales territory: GTA, from Stoney Creek up to Barrie
Working hours: Monday–Friday, 40 hours/week
Overnight travel: None required
Driver's licence: Not required
EXPERIENCE, BACKGROUND & EDUCATION REQUIREMENTS
2–5 years of experience in sales or a customer-facing support role. Customer support, managing logistics, pricing, estimating and getting back to the client all qualify.
Steel industry experience is not required.
Machine shop, service centre or tool and die experience is a plus.
High school education required.
You are comfortable picking up the phone to talk to customers, and meeting them face to face where needed.
You can learn technical material on steel grades, applications and processes quickly.
You take ownership, solve problems and work independently, asking for help when required.
Bilingualism not required.
You have a valid driver's licence and access to a vehicle.
TECHNICAL SKILLS
Excel: Intermediate
Word: Intermediate
AutoCAD: Basic, with the ability to read customer drawings
SM3 ERP software will be introduced and you will learn it. No CRM is currently in use.
THE PRODUCT / SERVICE / SOLUTION
Carbon steel cut parts
Blanchard grinding as a value-add
PROSPECTIVE CUSTOMERS / INDUSTRY FOCUS / DECISION MAKER(S)
Customers: service centers, fabricators, tool and die makers and OEM manufacturers
Industry focus: machine shop and metal fabrication, steel service centres, tool and die
Company size: small-to-medium businesses with 20–100 employees
Location: Greater Toronto Area and surrounding areas
SALES CYCLE / ORDER VALUE / ACCOUNT SIZE
Ideal account size: $150,000–$300,000 CAD in annual revenue
Sales cycle: 1–4 weeks
Order size: orders target 10-tonne truckloads of steel per day
COMPETITIVE ADVANTAGES
Quick turnaround
Delivery included
Competitive pricing
Flexibility
Blanchard grinding offered as a value-add
TYPICAL DAY & DUTIES
Client Support: 70%
New Business Development: 15%
Administrative Duties: 15%
Review customer emails and drawing packages to work out which services are requested (material only, or material plus grinding).
Build quotes in the Excel-based estimator, price the job and send the quote back to the customer promptly.
Act as lead contact on accounts assigned on the order desk: build the relationship, give feedback on jobs in progress and follow up.
Coordinate job scheduling with the General Manager on what is happening in the shop.
Be the main contact for new customers referred by the outside sales rep, and work with the outside rep on customers being cultivated. Call and meet customers face to face where needed.
Answer customer questions on materials, their suitability for different applications and the processes.
LEADS
Lead source mix: 50% self-prospected, 25% warm leads supplied, 25% company-supplied lists
You will start with an assigned book of existing accounts and receive new customer referrals from the outside sales rep.
OVERNIGHT TRAVEL
None required.
SUPPORT & TRAINING
Initial training is typically 1–2 weeks and adjusts to how quickly you pick things up.
Format: job shadowing, joint calls and mentoring.
Early customer communication is double-checked by another person on the sales desk until you are comfortable.
You are expected to be comfortable in the role in about 2–3 months.
The General Manager sits a few feet away and answers questions directly.
WHY YOU SHOULD APPLY
There is no commission, and an annual bonus is offered on top of base.
You start with an assigned book of existing accounts.
You sit a few feet from the General Manager and get direct answers.
The career path leads to Sales Manager within 3 years.
The company has been established for 65 years, and average tenure is 5–10 years.
Flex hours, health benefits and 10 sick days per year are included.
Equal Opportunity Employer
Just Sales Jobs and our clients are equal opportunity employers. We do not discriminate. All candidates are evaluated solely on performance merit and organizational fit.
#J-18808-Ljbffr
Apply on source site COMPENSATION & BENEFITS
Base salary: $65,000–$80,000 CAD
Annual bonus. No commission.
Health benefits, partially company paid
10–15 vacation days per year
10 sick days per year
Flex hours
Yearly performance reviews
THE COMPANY & CULTURE
Our client is an established, privately owned carbon steel cut parts supplier, in business since about 1961 (65 years). It has a single owner and 10 employees, all based locally in Etobicoke, Ontario, where the head office is located. The company supplies carbon steel cut parts with Blanchard grinding as a value-add. Customers are service centers, fabricators, tool and die makers and OEM manufacturers. Clients include Brannon Steel, Magna, Lauer and Canadian Wear Products. The culture is established, service oriented and old school. Average tenure is 5–10 years. The dress code is semi-casual (polo shirt and jeans).
OFFICE LOCATION & SALES TERRITORY
Office: Etobicoke, Ontario, Canada
Work Arrangement: Office-Based (5 days/week, Monday–Friday).
Sales territory: GTA, from Stoney Creek up to Barrie
Working hours: Monday–Friday, 40 hours/week
Overnight travel: None required
Driver's licence: Not required
EXPERIENCE, BACKGROUND & EDUCATION REQUIREMENTS
2–5 years of experience in sales or a customer-facing support role. Customer support, managing logistics, pricing, estimating and getting back to the client all qualify.
Steel industry experience is not required.
Machine shop, service centre or tool and die experience is a plus.
High school education required.
You are comfortable picking up the phone to talk to customers, and meeting them face to face where needed.
You can learn technical material on steel grades, applications and processes quickly.
You take ownership, solve problems and work independently, asking for help when required.
Bilingualism not required.
You have a valid driver's licence and access to a vehicle.
TECHNICAL SKILLS
Excel: Intermediate
Word: Intermediate
AutoCAD: Basic, with the ability to read customer drawings
SM3 ERP software will be introduced and you will learn it. No CRM is currently in use.
THE PRODUCT / SERVICE / SOLUTION
Carbon steel cut parts
Blanchard grinding as a value-add
PROSPECTIVE CUSTOMERS / INDUSTRY FOCUS / DECISION MAKER(S)
Customers: service centers, fabricators, tool and die makers and OEM manufacturers
Industry focus: machine shop and metal fabrication, steel service centres, tool and die
Company size: small-to-medium businesses with 20–100 employees
Location: Greater Toronto Area and surrounding areas
SALES CYCLE / ORDER VALUE / ACCOUNT SIZE
Ideal account size: $150,000–$300,000 CAD in annual revenue
Sales cycle: 1–4 weeks
Order size: orders target 10-tonne truckloads of steel per day
COMPETITIVE ADVANTAGES
Quick turnaround
Delivery included
Competitive pricing
Flexibility
Blanchard grinding offered as a value-add
TYPICAL DAY & DUTIES
Client Support: 70%
New Business Development: 15%
Administrative Duties: 15%
Review customer emails and drawing packages to work out which services are requested (material only, or material plus grinding).
Build quotes in the Excel-based estimator, price the job and send the quote back to the customer promptly.
Act as lead contact on accounts assigned on the order desk: build the relationship, give feedback on jobs in progress and follow up.
Coordinate job scheduling with the General Manager on what is happening in the shop.
Be the main contact for new customers referred by the outside sales rep, and work with the outside rep on customers being cultivated. Call and meet customers face to face where needed.
Answer customer questions on materials, their suitability for different applications and the processes.
LEADS
Lead source mix: 50% self-prospected, 25% warm leads supplied, 25% company-supplied lists
You will start with an assigned book of existing accounts and receive new customer referrals from the outside sales rep.
OVERNIGHT TRAVEL
None required.
SUPPORT & TRAINING
Initial training is typically 1–2 weeks and adjusts to how quickly you pick things up.
Format: job shadowing, joint calls and mentoring.
Early customer communication is double-checked by another person on the sales desk until you are comfortable.
You are expected to be comfortable in the role in about 2–3 months.
The General Manager sits a few feet away and answers questions directly.
WHY YOU SHOULD APPLY
There is no commission, and an annual bonus is offered on top of base.
You start with an assigned book of existing accounts.
You sit a few feet from the General Manager and get direct answers.
The career path leads to Sales Manager within 3 years.
The company has been established for 65 years, and average tenure is 5–10 years.
Flex hours, health benefits and 10 sick days per year are included.
Equal Opportunity Employer
Just Sales Jobs and our clients are equal opportunity employers. We do not discriminate. All candidates are evaluated solely on performance merit and organizational fit.
#J-18808-Ljbffr