Deliver exceptional client service in Montreal as a Service Support Officer supporting Scotiabank’s Private Banking team. Apply accurate transaction processing and compliance knowledge daily.
This Service Support Officer role supports Private Banking objectives through personal service, operational accuracy, and adherence to regulations and internal policies. You will manage service requests, support client concerns, and help maintain efficient branch operations. French and sufficient English are required for regular collaboration with Toronto-based groups and English-speaking clients.
Key Responsibilities:

Deliver consistently friendly, willing, efficient, professional client experiences
Process daily transactions and Salesforce service requests accurately
Support client concerns and escalate complaints appropriately
Complete accounting support and monitoring activities daily
Escalate fraud, unusual occurrences, issues, deficiencies, and trends
Requirements:

French and sufficient English for regular workplace interactions
Knowledge of transaction accuracy and approved authorization limits
Understanding of cash, custody, security, and bank policies
Awareness of AML, KYC, FCAC, CDIC, and MFDA requirements
Commitment to inclusive, high-performance work environments
Support Scotiabank Private Banking with accurate transactions, regulatory compliance, and professional bilingual client service in Montreal.

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Private Banking Service Support Officer