Job opportunity
Bilingual French Inbound Customer Engagement Specialist- Hybrid
Yoh, A Day & Zimmermann Company
Location Vancouver, Canada Sector Sales Salary $32.78/hr.
Bilingual French Inbound Customer Engagement Associate
needed for a
4 month
contract opportunity with
SAP Canada
located in
Vancouver, BC.
Bilingual French
writing and speaking
Hours 7-4 or 8-5 Monday-Friday(Several times a year will start at 5AM to cover Barbados)
Software/Technology Experience highly sought!
$32.78/hr. CAN
Must reside in the Province of British Columbia
The Big Picture – Top Skills Should You Possess:
Strong business acumen
Customer support experience
Team player
What You’ll Be Doing:
This team responds to inbound inquiries via chat, phone and email by ascertaining the nature of the inquiry (prospective customer, service or general inquiry); obtaining lead qualification information from prospective customers (for campaign response inbound), researching (SAP systems and online) and routing to appropriate lead qualification team; answering questions or routing general / customer service inquiries to the appropriate team for follow-through. Establishes rapport, politely and professionally probes for information and continuously works towards an exceptional customer experience, resulting in high levels of satisfaction.
Responsibilities include:
Answering inbound Chats, phone calls and emails. Quarterly inbound interactions to be handled are expected to vary between 4000-9000 interactions per month, depending on available volume
Managing and organizing leads that come through SAP inbound channels
Inputting leads into SAP CRM and other marketing automation tools in a timely manner
Profiling inbound leads, routing to the appropriate lead qualification or sales team enabling timely follow-through
Providing customer service by responding to inquiries received and/or routing to the appropriate team for resolution in a timely, courteous and professional manner
Quickly identifying potential escalations and immediately routing them to their manager for quick action
Undertake contact build activities
Develop and maintain good understanding of target’s business and products
What You Need to Bring to the Table:
A BBA, BComm, or BA graduate (minimum).
Excellent customer support and communication skills.
Strong business acumen.
Interest in high-tech industry is a plus.
Proficient in MS Office.
Previous phone skills or customer service experience is an asset.
Estimated Min Rate : $32.78
Estimated Max Rate : $32.78
What’s In It for You?
Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
Health Savings Account (HSA) (for employees working 20+ hours per week)
Life & Disability Insurance (for employees working 20+ hours per week)
MetLife Voluntary Benefits
Employee Assistance Program (EAP)
401K Retirement Savings Plan
Direct Deposit & weekly epayroll
Referral Bonus Programs
Certification and training opportunities
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Apply on source site Bilingual French Inbound Customer Engagement Associate
needed for a
4 month
contract opportunity with
SAP Canada
located in
Vancouver, BC.
Bilingual French
writing and speaking
Hours 7-4 or 8-5 Monday-Friday(Several times a year will start at 5AM to cover Barbados)
Software/Technology Experience highly sought!
$32.78/hr. CAN
Must reside in the Province of British Columbia
The Big Picture – Top Skills Should You Possess:
Strong business acumen
Customer support experience
Team player
What You’ll Be Doing:
This team responds to inbound inquiries via chat, phone and email by ascertaining the nature of the inquiry (prospective customer, service or general inquiry); obtaining lead qualification information from prospective customers (for campaign response inbound), researching (SAP systems and online) and routing to appropriate lead qualification team; answering questions or routing general / customer service inquiries to the appropriate team for follow-through. Establishes rapport, politely and professionally probes for information and continuously works towards an exceptional customer experience, resulting in high levels of satisfaction.
Responsibilities include:
Answering inbound Chats, phone calls and emails. Quarterly inbound interactions to be handled are expected to vary between 4000-9000 interactions per month, depending on available volume
Managing and organizing leads that come through SAP inbound channels
Inputting leads into SAP CRM and other marketing automation tools in a timely manner
Profiling inbound leads, routing to the appropriate lead qualification or sales team enabling timely follow-through
Providing customer service by responding to inquiries received and/or routing to the appropriate team for resolution in a timely, courteous and professional manner
Quickly identifying potential escalations and immediately routing them to their manager for quick action
Undertake contact build activities
Develop and maintain good understanding of target’s business and products
What You Need to Bring to the Table:
A BBA, BComm, or BA graduate (minimum).
Excellent customer support and communication skills.
Strong business acumen.
Interest in high-tech industry is a plus.
Proficient in MS Office.
Previous phone skills or customer service experience is an asset.
Estimated Min Rate : $32.78
Estimated Max Rate : $32.78
What’s In It for You?
Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
Health Savings Account (HSA) (for employees working 20+ hours per week)
Life & Disability Insurance (for employees working 20+ hours per week)
MetLife Voluntary Benefits
Employee Assistance Program (EAP)
401K Retirement Savings Plan
Direct Deposit & weekly epayroll
Referral Bonus Programs
Certification and training opportunities
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#J-18808-Ljbffr