Job opportunity
Business Analyst
ATEK
Engineering St-Laurent, QC Full-time Reports to Chief Technology Officer
About the Role
As a Business Analyst at ATEK, you will be the link between the people who use our platform and the engineers who build it. You will map how our operations, sales, support and quality teams work, gather requirements from customers in pharmaceutical, biotech and hospital labs, and turn both into clear specifications the engineering team can build and test. You will also build the reports and dashboards that show how the business and the platform are performing. Our customers operate under FDA 21 CFR Part 11, so requirements need to be precise and traceable.
Responsibilities
Map current workflows in operations, sales, support and quality, and identify where internal tools can remove manual work
Write specifications for our V2 platform and internal tools, including user stories, business rules and acceptance criteria
Meet customers in pharmaceutical, biotech and hospital labs to understand their monitoring, alerting and reporting needs
Turn customer requests and feedback into prioritized product requirements with the CTO and engineering team
Test delivered features against acceptance criteria before release, then collect feedback from users after launch
Build KPIs, dashboards and analyses from business and platform data using SQL
Keep requirements documented and traceable to the features that deliver them, as regulated customers expect
Train internal teams on new features and processes
Requirements
3+ years of experience as a business analyst, systems analyst or in a similar role
Experience writing requirements, user stories and acceptance criteria for software teams
Experience mapping business processes and running workshops with users
Strong SQL skills and experience building reports or dashboards
Ability to explain technical topics to non-technical people, and business needs to engineers
Comfortable using AI tools in your daily work and checking what they produce
Bachelor's degree in business, computer science, industrial engineering or a related field, or equivalent experience
Nice to Have
Experience in life sciences, pharmaceuticals, medical devices or another regulated industry
Knowledge of GxP, FDA 21 CFR Part 11 or quality management systems
Experience with ERP or CRM systems (for example HubSpot)
Experience with a BI tool such as Power BI, Looker Studio or Metabase
Familiarity with IoT, sensors or environmental monitoring
Business analysis certification (IIBA ECBA, CCBA or CBAP)
What We Offer
Flexible work arrangements (hybrid model)
Professional development and training opportunities
Company laptop
Paid time off and company holidays
Small team with direct access to the CTO and to the people who use what you specify
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Apply on source site About the Role
As a Business Analyst at ATEK, you will be the link between the people who use our platform and the engineers who build it. You will map how our operations, sales, support and quality teams work, gather requirements from customers in pharmaceutical, biotech and hospital labs, and turn both into clear specifications the engineering team can build and test. You will also build the reports and dashboards that show how the business and the platform are performing. Our customers operate under FDA 21 CFR Part 11, so requirements need to be precise and traceable.
Responsibilities
Map current workflows in operations, sales, support and quality, and identify where internal tools can remove manual work
Write specifications for our V2 platform and internal tools, including user stories, business rules and acceptance criteria
Meet customers in pharmaceutical, biotech and hospital labs to understand their monitoring, alerting and reporting needs
Turn customer requests and feedback into prioritized product requirements with the CTO and engineering team
Test delivered features against acceptance criteria before release, then collect feedback from users after launch
Build KPIs, dashboards and analyses from business and platform data using SQL
Keep requirements documented and traceable to the features that deliver them, as regulated customers expect
Train internal teams on new features and processes
Requirements
3+ years of experience as a business analyst, systems analyst or in a similar role
Experience writing requirements, user stories and acceptance criteria for software teams
Experience mapping business processes and running workshops with users
Strong SQL skills and experience building reports or dashboards
Ability to explain technical topics to non-technical people, and business needs to engineers
Comfortable using AI tools in your daily work and checking what they produce
Bachelor's degree in business, computer science, industrial engineering or a related field, or equivalent experience
Nice to Have
Experience in life sciences, pharmaceuticals, medical devices or another regulated industry
Knowledge of GxP, FDA 21 CFR Part 11 or quality management systems
Experience with ERP or CRM systems (for example HubSpot)
Experience with a BI tool such as Power BI, Looker Studio or Metabase
Familiarity with IoT, sensors or environmental monitoring
Business analysis certification (IIBA ECBA, CCBA or CBAP)
What We Offer
Flexible work arrangements (hybrid model)
Professional development and training opportunities
Company laptop
Paid time off and company holidays
Small team with direct access to the CTO and to the people who use what you specify
#J-18808-Ljbffr