Job opportunity
Level I IT Service Desk Technician
Pattison Food Group Ltd
Support Pattison Food Group employees in Langley, BC, troubleshooting business applications, hardware, operating systems, and network connectivity. This is a full-time position.
As a Level I Service Desk Technician, you will provide first-level incident support and resolution for business applications and hardware. You will troubleshoot email, internet connectivity, input and output devices, and applications. You will also document tickets, communicate status updates, and escalate unresolved issues.
Key Responsibilities:
Resolve first-level business application and hardware incidents
Troubleshoot operating systems, networks, email, and connectivity
Support users by phone, email, remote connection, and messaging
Use knowledge bases and FAQ resources to resolve incidents
Escalate unresolved issues and update ticketing records
Requirements:
Computer Science or Information Technology degree or diploma
One or more years of relevant Help Desk experience
Strong organization, time management, and prioritization skills
Strategic, results-oriented thinking and problem-solving abilities
Excellent verbal and written communication skills
Apply your troubleshooting, communication, and ticket documentation skills as a Level I technician supporting Pattison Food Group’s IT service desk.
#J-18808-Ljbffr
Apply on source site As a Level I Service Desk Technician, you will provide first-level incident support and resolution for business applications and hardware. You will troubleshoot email, internet connectivity, input and output devices, and applications. You will also document tickets, communicate status updates, and escalate unresolved issues.
Key Responsibilities:
Resolve first-level business application and hardware incidents
Troubleshoot operating systems, networks, email, and connectivity
Support users by phone, email, remote connection, and messaging
Use knowledge bases and FAQ resources to resolve incidents
Escalate unresolved issues and update ticketing records
Requirements:
Computer Science or Information Technology degree or diploma
One or more years of relevant Help Desk experience
Strong organization, time management, and prioritization skills
Strategic, results-oriented thinking and problem-solving abilities
Excellent verbal and written communication skills
Apply your troubleshooting, communication, and ticket documentation skills as a Level I technician supporting Pattison Food Group’s IT service desk.
#J-18808-Ljbffr