Job opportunity
Automotive Service Appointment Coordinator
Cam Clark Automotive Group
Coordinate automotive service appointments at Cam Clark Ford in Red Deer, using confident phone communication and strong organizational skills.
Reporting to the Service Manager, the Service Appointment Coordinator schedules appointments by phone and online. You will support customer experience, payment upon vehicle completion, service advisor communication, and appointment records. The position requires detail, organization, multitasking, and problem-solving.
Key Responsibilities:
Answer calls and schedule customer service appointments
Discuss requested service details and expected durations
Remind customers about upcoming appointments by telephone
Assign incoming customers to service advisors
Coordinate customer shuttles and special-order parts appointments
Requirements:
Confident, professional phone manner
Strong computer and Internet skills
Detail-oriented organizational and multitasking abilities
Customer satisfaction and conflict resolution experience
Ability to work cohesively with employees and managers
Bring organized scheduling, customer communication, and automotive service coordination skills to Cam Clark Ford in Red Deer.
#J-18808-Ljbffr
Apply on source site Reporting to the Service Manager, the Service Appointment Coordinator schedules appointments by phone and online. You will support customer experience, payment upon vehicle completion, service advisor communication, and appointment records. The position requires detail, organization, multitasking, and problem-solving.
Key Responsibilities:
Answer calls and schedule customer service appointments
Discuss requested service details and expected durations
Remind customers about upcoming appointments by telephone
Assign incoming customers to service advisors
Coordinate customer shuttles and special-order parts appointments
Requirements:
Confident, professional phone manner
Strong computer and Internet skills
Detail-oriented organizational and multitasking abilities
Customer satisfaction and conflict resolution experience
Ability to work cohesively with employees and managers
Bring organized scheduling, customer communication, and automotive service coordination skills to Cam Clark Ford in Red Deer.
#J-18808-Ljbffr