Job opportunity
Manager, Operations, Programs & Services
BC Community Alliance
Manager, Operations, Programs & Services
Operations, Programs and Services Contractor Vancouver, BC Hybrid $30 CAD per hour
Role:
Manager of Operations, Programs & Services
Status:
Independent Contractor, Part-time (30 hours/week)
Contract Term:
24 weeks (October 13th, 2026 - March 31st, 2027 with possibility of extension)
Location:
Vancouver, BC - Hybrid (regular onsite presence expected at Fraser Street Studios and coordination across the virtual office and partner locations)
Who we are
BC Community Alliance (BCCA) is a Black-led nonprofit, community-based organization, formed in 2019, and registered as a non-profit in 2020.
BCCA is dedicated to advancing equity, safety, wellbeing and economic opportunity for Black, African and Caribbean communities in British Columbia. Our work connects education, youth leadership, entrepreneurship, advocacy and direct support through initiatives including Safe School Hub, the Student Support Learning Program and Community Venture Hub, and Fraser Street Studios located in Vancouver, BC.
Who we’re looking for
BC Community Alliance (BCCA) is looking for a practical, confident operational leader who can turn approved priorities into coordinated delivery. The Manager, Operations, Programs & Services will lead day-to-day coordination across the assigned portfolio: bringing together people, schedules, spaces, systems and resources so programs and services work reliably for participants, partners and staff.
This is a hands-on, front-facing role not solely an administrative or project-tracking position. The successful candidate will anticipate problems, organize delivery, support colleagues, resolve routine issues and follow through without relying on the Executive Director to coordinate every step.
What you’ll Do - Scope of Services
Operational Leadership and Planning (30%)
Translate organizational priorities into actionable workplans, timelines, and accountabilities.
Maintain integrated delivery calendars, 90-day plans, weekly status updates, and current operating documentation.
Coordinate cross-functional work, resolve operational bottlenecks, and eliminate risks with recommended solutions.
Program and Participant-Service Delivery (20%)
Coordinate program logistics, registration, communications, staffing, accessibility, and follow-up.
Ensure activities are adequately staffed, operationally ready, and delivered to a high standard.
Monitor participant experience, resolve service issues, and coordinate program, mentorship, youth, and partner activities.
Safe School Hub and Project Operations (20%)
Oversee approved legal-access and legal education activities, including scheduling, referrals, service capacity, and coverage.
Monitor service standards, including the intended 48-hour lawyer-assistance commitment, and eliminate capacity or delivery risks.
Support accessible, bilingual services and referral partnerships while respecting professional boundaries and confidential case management responsibilities.
Onsite Operations and Facilities Coordination (10%)
Oversee space readiness, bookings, staffing coverage, equipment, access, and event logistics for assigned programs and Fraser Street Studios
Maintain clear operational procedures and escalation pathways for safety, maintenance, and service issues
Support facilities coordination and approved commercial activities within the role’s authorized scope
Team and Volunteer Coordination (10%)
Establish clear expectations, support performance, and provide practical coaching and timely feedback
Coordinate onboarding, training, role clarity, and workforce needs
Develop structured volunteer assignments, supervision, and backup coverage while maintaining appropriate professional and staffing boundaries
Product Collaboration and Executive Support (10%)
Identify operational needs, translate them into service requirements, and support testing and readiness for digital changes in collaboration with the team’s Manager, Marketing & Product Growth
Maintain operational continuity during Executive Director absences or external engagements
Provide clear updates on progress, risks, and decisions required, exercising delegated authority and escalating material concerns promptly
Decision-Making and Accountability (10%)
Report to the Executive Director and collaborate across other organizational functions
Make routine operational decisions within delegated authority and bring recommendations forward on matters requiring approval
Respect established reporting relationships and approval limits for staffing, spending, strategic commitments, and changes in scope
What you bring
Demonstrated experience leading operations, programs or participant-facing services
Previous experience coordinating people and resources to deliver work on time and within a defined budget
Confidence managing onsite activities while working with a distributed team
Strong judgment, organization, communication and conflict-resolution skills
Experience maintaining delivery evidence and supporting funder reporting
Understanding of confidentiality, safeguarding and culturally responsive service
Comfort with utilizing Asana, Google Workspace and digital service tools
An understanding of anti-Black racism work and a commitment to BCCA’s mission
We welcome equivalent combinations of professional, community and lived experience!
What we offer
30 hours per week at $30.00/hour CAD (24 week contract)
The opportunity to collaborate with a dynamic, passionate and growing team!
Please note that this is a contract opportunity, not employment.
BCCA is strengthened by diversity. We are committed to achieving an environment that is equitable and representative of Canada’s diverse Black population. As a Black-led and founded organization, we aim to have our core roles represented by this community. We actively work to attract, develop, and retain employees from diverse and equity‑deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.
All applications will be carefully reviewed after the application deadline closes, and qualified candidates will be contacted directly by our team.
Thank you for respecting this process—it allows us to give every application the attention it deserves.
#J-18808-Ljbffr
Apply on source site Operations, Programs and Services Contractor Vancouver, BC Hybrid $30 CAD per hour
Role:
Manager of Operations, Programs & Services
Status:
Independent Contractor, Part-time (30 hours/week)
Contract Term:
24 weeks (October 13th, 2026 - March 31st, 2027 with possibility of extension)
Location:
Vancouver, BC - Hybrid (regular onsite presence expected at Fraser Street Studios and coordination across the virtual office and partner locations)
Who we are
BC Community Alliance (BCCA) is a Black-led nonprofit, community-based organization, formed in 2019, and registered as a non-profit in 2020.
BCCA is dedicated to advancing equity, safety, wellbeing and economic opportunity for Black, African and Caribbean communities in British Columbia. Our work connects education, youth leadership, entrepreneurship, advocacy and direct support through initiatives including Safe School Hub, the Student Support Learning Program and Community Venture Hub, and Fraser Street Studios located in Vancouver, BC.
Who we’re looking for
BC Community Alliance (BCCA) is looking for a practical, confident operational leader who can turn approved priorities into coordinated delivery. The Manager, Operations, Programs & Services will lead day-to-day coordination across the assigned portfolio: bringing together people, schedules, spaces, systems and resources so programs and services work reliably for participants, partners and staff.
This is a hands-on, front-facing role not solely an administrative or project-tracking position. The successful candidate will anticipate problems, organize delivery, support colleagues, resolve routine issues and follow through without relying on the Executive Director to coordinate every step.
What you’ll Do - Scope of Services
Operational Leadership and Planning (30%)
Translate organizational priorities into actionable workplans, timelines, and accountabilities.
Maintain integrated delivery calendars, 90-day plans, weekly status updates, and current operating documentation.
Coordinate cross-functional work, resolve operational bottlenecks, and eliminate risks with recommended solutions.
Program and Participant-Service Delivery (20%)
Coordinate program logistics, registration, communications, staffing, accessibility, and follow-up.
Ensure activities are adequately staffed, operationally ready, and delivered to a high standard.
Monitor participant experience, resolve service issues, and coordinate program, mentorship, youth, and partner activities.
Safe School Hub and Project Operations (20%)
Oversee approved legal-access and legal education activities, including scheduling, referrals, service capacity, and coverage.
Monitor service standards, including the intended 48-hour lawyer-assistance commitment, and eliminate capacity or delivery risks.
Support accessible, bilingual services and referral partnerships while respecting professional boundaries and confidential case management responsibilities.
Onsite Operations and Facilities Coordination (10%)
Oversee space readiness, bookings, staffing coverage, equipment, access, and event logistics for assigned programs and Fraser Street Studios
Maintain clear operational procedures and escalation pathways for safety, maintenance, and service issues
Support facilities coordination and approved commercial activities within the role’s authorized scope
Team and Volunteer Coordination (10%)
Establish clear expectations, support performance, and provide practical coaching and timely feedback
Coordinate onboarding, training, role clarity, and workforce needs
Develop structured volunteer assignments, supervision, and backup coverage while maintaining appropriate professional and staffing boundaries
Product Collaboration and Executive Support (10%)
Identify operational needs, translate them into service requirements, and support testing and readiness for digital changes in collaboration with the team’s Manager, Marketing & Product Growth
Maintain operational continuity during Executive Director absences or external engagements
Provide clear updates on progress, risks, and decisions required, exercising delegated authority and escalating material concerns promptly
Decision-Making and Accountability (10%)
Report to the Executive Director and collaborate across other organizational functions
Make routine operational decisions within delegated authority and bring recommendations forward on matters requiring approval
Respect established reporting relationships and approval limits for staffing, spending, strategic commitments, and changes in scope
What you bring
Demonstrated experience leading operations, programs or participant-facing services
Previous experience coordinating people and resources to deliver work on time and within a defined budget
Confidence managing onsite activities while working with a distributed team
Strong judgment, organization, communication and conflict-resolution skills
Experience maintaining delivery evidence and supporting funder reporting
Understanding of confidentiality, safeguarding and culturally responsive service
Comfort with utilizing Asana, Google Workspace and digital service tools
An understanding of anti-Black racism work and a commitment to BCCA’s mission
We welcome equivalent combinations of professional, community and lived experience!
What we offer
30 hours per week at $30.00/hour CAD (24 week contract)
The opportunity to collaborate with a dynamic, passionate and growing team!
Please note that this is a contract opportunity, not employment.
BCCA is strengthened by diversity. We are committed to achieving an environment that is equitable and representative of Canada’s diverse Black population. As a Black-led and founded organization, we aim to have our core roles represented by this community. We actively work to attract, develop, and retain employees from diverse and equity‑deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.
All applications will be carefully reviewed after the application deadline closes, and qualified candidates will be contacted directly by our team.
Thank you for respecting this process—it allows us to give every application the attention it deserves.
#J-18808-Ljbffr