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Catering Coordinator - Chateau Nova Yellowknife

Nova Hotels

Yellowknife, Northwest Territories
Nova Hotels is a Canadian, family-owned and operated hotel group with 13 full and limited-service hotels across Alberta, Saskatchewan, and the Northwest Territories. At Nova, hospitality starts with people. We care about creating comfortable stays for our guests, memorable events for our clients, and a supportive workplace for our teams.

Whether we are helping a guest settle in, preparing for a special celebration, or solving a last-minute event challenge, our team shows up with care, accountability, and a willingness to find a way.

At Chateau Nova Yellowknife, our events are more than room bookings. They are meetings, celebrations, receptions, conferences, and special moments that need someone organized, warm, and detail-focused behind the scenes.

We are looking for a

full-time Catering Coordinator

to join our team. This is a great opportunity for someone who enjoys working with people, keeping details on track, and helping bring events to life.

About the Role
As our Catering Coordinator, you will be the key point of contact for catering and event inquiries. You will support clients from the first conversation through to event day, helping coordinate group meetings, banquets, receptions, and hotel functions.

You will use proactive selling, follow-up, planning, and strong communication to help maximize our banquet spaces while ensuring clients and internal teams have the information they need. From menu selections to banquet event orders, room set-ups, site tours, and event details, you will help make sure nothing falls through the cracks.

This role is ideal for someone who is organized, customer-focused, confident speaking with clients, and calm under pressure. You are someone who enjoys making people feel welcome, works well with different teams, and takes pride in finding practical solutions when plans change.

What You’ll Do

Respond to catering and event inquiries by phone, email, fax, and walk-in guests

Follow up with existing and prospective clients to help grow catering and banquet revenue

Coordinate details for meetings, banquets, receptions, and special events

Work with clients on event planning, menus, room set-up, audio-visual needs, and special requests

Prepare and distribute Banquet Event Orders to the appropriate departments

Work closely with the Sales, Kitchen, Banquet, Food & Beverage, Front Desk, Maintenance, and Management teams

Conduct site inspections and tours for prospective clients

Check event rooms before functions to ensure standards are met

Meet with clients before events to review final arrangements

Support event execution and assist with set-up or service when needed

Report weekly catering and sales activities to the General Manager, Food & Beverage Manager, and relevant departments

Inspect meeting rooms and report any maintenance or repair needs

Attend event review or post-convention meetings as needed

Assist with daily event review meetings with Kitchen and Banquet teams

Help plan and create menus for special events

Support service quality and delivery of catering functions

Complete other related duties as assigned

What We’re Looking For

1–3 years of experience in catering, events, sales, hospitality, or customer service

Strong communication and client service skills

A naturally warm and helpful approach with guests, clients, and team members

Ability to stay organized while managing multiple details and deadlines

Confidence working independently with limited supervision

A practical, solutions-focused mindset when priorities shift

Comfortable using Microsoft Office and hotel, catering, or sales systems

Experience with Micros or related catering/sales programs is considered an asset

A positive, professional attitude and willingness to jump in where needed

Key Strengths for Success

You enjoy creating positive experiences for others

You care about clients, guests, and team members

You work well with others and understand that great events take teamwork

You stay calm, flexible, and solutions-focused when plans change

You take ownership of your work and follow through on details

You lead by example through professionalism, reliability, and service

What We Offer
At Nova Hotels, you will be part of a supportive, team-oriented workplace where people look out for one another and take pride in creating great guest and client experiences.

We offer:

Competitive wages

Meal program

Extended health benefits for full-time employees

Employee discounts in our food and beverage outlets

Staff rates at Nova Hotels across Alberta, Saskatchewan, and the Northwest Territories

Friends and family hotel rates

Opportunities to learn, grow, and build your hospitality career

Eligibility
Applicants must be legally entitled to work in Canada.

We thank all applicants for their interest in Nova Hotels. Only those selected for an interview will be contacted.

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